Service Technician Dispatcher

Job Description

Job Description

Overview

Now Hiring: Service Technician Dispatcher – Security Systems

????  Location: Wiscasset, ME (On-Site)
????  Schedule: Monday–Friday | 8:00 AM – 5:00 PM
???? Pay: $20–$24 per hour
????  Position Type: Full-Time

Help Keep Our Team Connected and Our Customers Supported

Are you organized, enjoy helping people, and have a knack for keeping schedules running smoothly? Join Cunningham Security as a Service Technician Dispatcher , where your communication and coordination skills will help our technicians deliver dependable service to our customers.

Cunningham Security is an established provider of customized commercial and residential security solutions. In this role, you’ll work closely with our customers, service technicians, and production department to coordinate appointments, organize daily service needs, and create a positive customer experience.

What You’ll Do

• Schedule and coordinate service technician appointments, helping customers receive timely support.
• Use geographic maps and scheduling technology to plan efficient technician routes.
• Review the daily service ticket queue, prioritize requests, and escalate issues when needed.
• Contact customers to schedule and confirm appointments.
• Work closely with the production department to keep schedules organized and service moving smoothly.
• Provide friendly, professional assistance and help customers navigate questions or concerns.

What You’ll Bring

• Customer service experience; experience assisting customers by phone is a plus.
• Strong organizational skills and attention to detail.
• The ability to manage multiple priorities and adjust as scheduling needs change.
• A positive, solution-focused approach to customer interactions.
• Experience with Microsoft Office and a willingness to learn our customer relationship management (CRM) system.
• A high school diploma or equivalent.

Benefits

• Medical and dental coverage
• Vision plan
• Short-term and long-term disability coverage
• Paid time off
• Retirement plan

Work Environment

This position involves extended periods of sitting at a desk and working on a computer, along with occasionally lifting up to 15 pounds.

Ready to Join Our Team?

Bring your organization, communication skills, and commitment to customer service to Cunningham Security. Apply today!

Equal Opportunity Employer

Cunningham Security provides equal employment opportunities to all qualified applicants. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. Hiring decisions are based on job-related qualifications.