Payment Operations Associate II

Payment Operations Associate II

Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Payment Operations Associate II, you'll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!

Alongside the best and the brightest, you will regularly:

• Oversee back office and banking operations, including tasks related to Consumer Identification Program (CIP), Office of Foreign Asset Control (OFAC), account reconciliations, transaction processing, and claim resolutions for Consumer Directed Healthcare and Health Savings Account inquiries.
• Meet daily productivity goals, including managing priority client tickets and responding to work requests within defined SLAs.
• Communicate effectively with internal and external stakeholders, identifying and resolving issues that pose financial risks to the company.
• Monitor and report on trends, ensuring consistent and high-quality work while proactively addressing potential processing issues.
• Assist with special projects and other tasks as assigned by supervisor or manager to support overall business objectives and operational improvements.

Essential skills for creating a lasting impact:

• Abilities: Able to manage back-office banking operations, resolve client issues, and ensure accuracy in financial transactions while maintaining high productivity and efficiency.
• Experience: 2+ years' experience in financial services, financial operations or related fields.
• Education: High school diploma required.
• Location: 25% Hybrid in our Maitland, FL office.

Because we care, we offer:

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

Shared ambition. Inspired future.

At Alegeus, our success is guided by our aligned vision and valuesit is how we work together and collaborate to achieve our goals.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The posted salary range reflects the minimum and maximum target for this position's compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range: $18.32 - $31.15

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.