Medical Inbound Calls (Bilingual)- Answering Phones

Job Description

Job Description

Description:

Do you like talking on the phone? Do you enjoy being helpful? We could use your expertise! We are a very busy medical practice that receives a lot of phone calls. You will be responsible for answering and scheduling all incoming calls in a timely manor. You will be responsible for obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the Epic EHR.

Accurate scheduling with appropriate provider. Verify patient's insurance. Request and obtain authorization prior to appointment.

Must have a positive and cheerful/friendly disposition. Must be able to communicate effectively. Must be patient and have excellent listening skills. Must be organized and able to multi-task. This is a high-volume, fast-paced, very busy office and the phones ring all day. Must be able to stay calm and polite, cheerful and helpful.

Bilingual English / Spanish is required.

• Bilingual Spanish/English required
• High School Diploma or Equivalent
• Two years experience in a medical office setting
• Excellent organizational skills
• Must be able to prioritize
• Communication skills must be excellent
• Must be able to attend work at scheduled time on scheduled days with minimal absences
• Must be HIPAA compliant at all times.
• Computer skills: Outlook, Windows, Microsoft Word, Electronic Medical Records/Electronic Health Records

Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.