Operations Manager

Benefits 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Bonus based on performance Responsibilities Drive Operational Excellence – Implement and maintain best operational practices while continuously seeking improvements to increase efficiency and meet budgeted gross margins. Manage Branch Resources – Oversee labor allocation, vendor agreements, fleet, inventory, and facility operations to protect company assets and control costs. Ensure Safety Compliance – Lead all safety-related efforts, including OSHA compliance, training, incident tracking, and corrective actions to maintain a safety-first culture. Maintain Licensing and Code Compliance – Ensure all licensing, permitting, and code requirements are met and documentation is accurate and current. Lead and Develop the Service Team – Recruit, train, schedule, and coach service staff to drive team performance and uphold company standards. Optimize Workforce Scheduling – Analyze personnel schedules and workloads to ensure efficiency and profitability while delivering excellent customer service. Train Field Personnel – Provide ongoing training using Success Academy®, in‑house sessions, webinars, and ride‑alongs to ensure technical and procedural competence. Monitor Field Performance – Conduct job site inspections, review service paperwork, and verify that documentation and reporting standards are consistently met. Support Dispatch Operations – Assist dispatch with technician‑job matching to ensure the right technician is assigned based on expertise and service priority. Promote Brand Standards – Maintain a professional appearance and uphold One Hour’s values by following all uniform, safety, and conduct policies while respecting customer property. Qualifications Must have a minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC or a related field. Knowledge of the fundamental operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment. Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC. Must have comprehensive knowledge of current HVAC products. Consistent track record of meeting or exceeding annual revenue goals. Ability to understand effects of economic, financial, and market conditions on the business. Excellent negotiation, communication, and presentation skills. Knowledge of local codes and permitting requirements. Computer proficiency, including Microsoft Word and Excel. Large group office management experience. Valid driver’s license and a clean driving record. #J-18808-Ljbffr