Claims Processor Austin, TX

Location:Austin, TXTeam:ClaimsJob Type:ClaimsFT/PT Status:Full TimeAbout Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.Your Role: As a claims processor, you’ll play a key role in supporting the claims organization by managing low complexity liability claims from start to finish. You’ll confirm coverage by reviewing the first notice of loss, utilizing internal systems and interpreting policy language. Once coverage is confirmed, you’ll proactively manage the file through resolution, guiding independent adjusters, applying strategy and documenting each step clearly. You’ll ensure timely, professional communication with both internal and external contacts and support our service commitment through responsiveness and accuracy.Key Responsibilities:Claims handling: Manage low complexity liability claims from coverage confirmation to resolutionFile management: Proactively oversee claim files with strategic direction and effective diary useCommunication: Respond to phone and email inquiries the same day from both internal and external contactsDocumentation: Maintain thorough, clear file notes to reflect claim activity and strategyCustomer support: Uphold claim service standards by delivering timely and accurate responsesProject work: Support special projects as needed and contribute to department goalsProfessional development: Engage in ongoing education to maintain licenses and support career growthWhat You’ll Bring:Customer mindset: A service-first attitude focused on helping others with professionalismCommunication skills: Strong verbal and written communication with internal and external stakeholdersAnalytical thinking: Ability to evaluate complex details and identify core issuesTime management: Effective prioritization of tasks and strong organizational habitsTechnical proficiency: Comfort using Microsoft Word, Outlook, Excel and internal systemsTeam approach: Ability to work independently and collaborate within a team environmentQualifications:Experience: Minimum of one year in the insurance industryCollege degree or equivalent business/industry experienceWillingness to work on-site at least four days per weekEnthusiasm for learning and growing within a professional settingPassion and drive can be just as important as experience. If you’re excited about this opportunity, we’d love to hear from you! Position affords 5 days per month to work remotely.What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses. Explore more company benefits.Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.