Customer Solutions Specialist - Telecom

Customer Solutions Specialist - Telecom

As a Customer Solutions Specialist - Telecom, you will play a critical role in supporting sales success by providing commercial, administrative, and operational support across the entire sales cycle. You will manage inbound customer inquiries, coordinate internal sales processes, and handle transactional business to drive customer satisfaction and revenue growth.

This is a dynamic, high-visibility position combining inside sales activity with operational support. You will act as a vital bridge between customers, field sales, and internal teams, helping maximize opportunities in assigned accounts and territories.

As part of the Customer Solutions team, you will:

• Craft tailored, operationally sound solutions that meet customer needs and set deals up for success.
• Design and validate solutions that align customer requirements with Electro Rent's capabilities.
• Support Inside and/or Field Sales with deep product knowledge and expert use of sales tools and processes.
• Boost conversion rates by enabling differentiated solutions customers are more likely to accept.

Responsibilities

• Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery.
• Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses.
• Promote Electro Rent's value proposition to new and existing customers to create near-term rental and sales opportunities.
• Coordinate with inside and/or outside sales teams to transition qualified opportunities for order closure.
• Track and update sales activities, opportunities, and customer interactions in Salesforce.com to ensure accurate sales funnel management and forecasting.
• Support inside and/or field sales by preparing quotes, updating CRM records, and coordinating documentation for contracts and proposals.
• Maintain high-level customer interaction to handle transactional business, repeat inquiries, and routine support, ensuring customer satisfaction and continuity.
• Assist with other special sales support tasks and projects as assigned.

Key Accountabilities

• Identify and qualify early-stage opportunities.
• Support open quotes by driving follow-up activities to accelerate deal closure or retire expired opportunities.
• Execute call-out schedules to existing and potential customers to promote Electro Rent's offerings.
• Collaborate effectively with the broader sales organization to ensure seamless transitions and excellent customer experience.

Qualifications

• 2+ years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment.
• Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proactive approach to outbound calling and lead generation.
• Proficiency with CRM systems (e.g., Salesforce) and MS Office tools.
• Ability to navigate LinkedIn for prospecting and researching target customers.
• A customer-first mindset with the ability to work collaboratively within a team environment.

Performance Measurement & KPIs

• Number of qualified leads generated and successfully transitioned to the sales team.
• Timeliness and accuracy of customer follow-up and CRM updates.
• Contribution to pipeline health and opportunity progression in Salesforce.
• Customer satisfaction with responsiveness and support quality.

Travel Requirements: None

Salary Range $38.00 to $42.00 an hour plus commission. Total annual earnings should be between $130k and $150k

Physical Demands and Work Environment:

All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job in an office environment

• Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week
• Communicate effectively both orally as well as written. Ability to be understood in face-to-face communication, in person or remote, to speak with level of proficiency and volume to be understood over a telephone or computer.
• Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors. Prolonged period sitting at a desk and working on a computer. Work in a low to moderate noise environment with frequent deadline pressures. Ability to lift, carry, push, and pull objects weighing up to 10 pounds.
• Be able to read documents. Ability to read small print and view a computer screen for prolong periods, prepare, or inspect documents and operate office equipment.
• Ability to hear average or typical conversations and receive ordinary information. Communicate effectively via phone

EEO Statement:

Electro Rent is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law.

As a federal contractor, Electro Rent also complies with applicable laws regarding affirmative action and veterans' employment. We are committed to providing reasonable accommodation to qualified individuals with disabilities and applicants with disabilities throughout the recruitment process.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. The responsibilities and tasks outlined in this document may be subject to change as business needs evolve. Electro Rent reserves the right to assign or reassign duties and responsibilities at any time, with or without notice, to meet the ongoing needs of the organization.