Senior Support Analyst for Educational Technology

Senior Support Analyst for Educational Technology

Position Information

Posting Number - SF2594P

Position Title - Senior Support Analyst for Educational Technology

Position Type - Professional/Salaried

Department - Information Technology - Troy

Division - Finance and Administration

Campus - Troy Online

Work Status - Full-Time (FT)

Temporary - No

Location - Troy - T01

Job Summary - The Senior Support Analyst for Educational Technology position is responsible for troubleshooting CanvasLMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the CanvasLMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the CanvasLMS to present to faculty at various training events.

Minimum Qualifications - 1. Bachelor's degree in a related field OR 2. Minimum of 5 years of experience working within an informational technology technical support area 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems 4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions 5. Ability to manage multiple tasks and prioritize those tasks effectively 6. Strong written and verbal communication skills 7. Excellent computer skills

Preferred Qualifications

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? - No

Work Hours - Standard office hours are Monday Friday, 8:00 a.m. to 5:00 p.m. Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed. Ability and willingness to travel in an official capacity representing Troy University, as needed.

List any hazardous conditions or physical demands required by this position - NA

Does this position have supervisory responsibility? - No

Posting Date - 09/03/2026

Closing Date

Open Until Filled - Yes

Special Instructions to Applicants

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