Client Services Representative

About the Job

Job Summary:

ProCraft Cabinetry Phoenix LLC, a wholesale cabinetry company, is looking for a Customer Service Representative who is prepared and professional. This individual has knowledge of Microsoft Office, Monday, and Magento, and is responsible for providing hands-on customer service. This role will also manage the daily scheduling of all pick-ups and deliveries of products and projects. This ideal candidate will possess excellent product knowledge in order to be able to adequately respond to customer needs and questions. This individual will also serve as a liaison between the business unit, customers, and sales organizations.

Essential Job Functions and Responsibilities:

• Acts as the primary point of contact for customers regarding scheduling inquiries, changes, and updates.
• Excellent communication skills to provide clear and timely information to customers.
• Assists with coordination with various departments within the company, such as general warehouse, pickers, production, and delivery teams, to allocate resources according to scheduling requirements.
• Be able to communicate to ensure that sufficient manpower and materials are available to fulfill customer orders as they are scheduled, and clients are provided with anticipated delivery dates.
• Handles scheduling conflicts, delays, and other issues that may arise during the scheduling process.
• Be able to quickly identify solutions and communicate effectively with all stakeholders to minimize disruptions.
• Ensure customer satisfaction. This involves responding promptly to customer inquiries and accommodating their scheduling preferences.

Expected and Essential Knowledge, Skills, and Abilities:

• Proven experience as a customer service representative in a cabinet or similar work space, with experience in scheduling.
• Ability to work with various computer-based applications, including Monday, Magento, and Microsoft Office.
• Great attention to detail and ability to multitask.
• Strong problem-solving skills and ability to think critically to resolve issues for the customers.
• Diligent and punctual. GOOD ATTENDANCE IS ESSENTIAL.
• A high school diploma or equivalent is preferred.
• Adhere to all policies and procedures.
• Time management skills to ensure tasks are completed on time.
• Excellent TEAM WORK, written and communication skills.
• Professionalism at all times.
• Keep work and office space neat, organized, and presentable.
• Be flexible and open to new procedures and cross-training through departments, which are required and requested by Upper Management.

Please be aware that this job description in no way states or implies these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor or manager. This document does not create an employee contract, implied or otherwise, other than an "at will" relationship. Again, please be prepared for cross-training through the general customer service office based on the needs of the company.

New employees will receive a 90-day evaluation on these noted expectations after hire with their Direct Manager to ensure all job-related expectations are being met to continue employment with ProCraft Cabinetry Phoenix.

Benefits:

• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Accrued Paid Time Off.
• 7 Paid Holidays.
• Work Location: On-site - 1030 E University Drive, Phoenix, AZ 85034.

Job Type: Full-time.

Pay: $18.00 - $21.00 based on experience.

Schedule: Monday to Friday, starting 7:00 am - 3:30 pm.

About the Company

With 40 years of experience in the industry, ProCraft is a major kitchen and bath cabinet manufacturer providing innovative designs, industry-leading quality, and unparalleled service. Since we manufacture every cabinet we make, we have total control over everything from product quality to readily available inventory. Our streamlined process allows us to pass significant savings onto our customers. We want to make working with ProCraft as easy (and rewarding) as possible. That's why we've built out an entire digital library for dealers, designers, and other professionals to reference anytime from anywhere.We're always on the lookout for talented people to welcome into the ProCraft family. Take a minute to check out our open roles.