Desktop Engineer
AceStack LLC
Job Title: Desktop Engineer Location: Dearborn, MI FTE Job Description
- Install / upgrade windows 11 on Laptops and Desktops.
- Troubleshoot and fix all OS issues.
- Troubleshoot and fix all Laptop and Desktop hardware issues.
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process
- Including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Assist new hire training for basic IT needs.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Heavy use of Windows and Mac OS devices
- Ability to work in Active Directory
- Create documentation for staff for training purposes
- Resolve Tier 1 support tickets
- Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc)
- Familiar with Microsoft Admin center is a plus
- Excellent Customer Service soft skills
- Familiar with basic deployment, networking, security, and enterprise computer concepts.
- Need to provide on call support after business hours AceStack LLC
Vacancy posted 4 days ago
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