Case Manager

Case Manager

Location: Remote (Must be able to work Pacific Standard Time hours) Schedule: Monday–Friday, PST business hours (flexibility required based on client and case needs)

Position Overview

Come join one of the fastest-growing legal services companies in the United States!

U.S. Legal Support is a privately held company with over 12,000 on-demand offices nationwide. As a leading provider of litigation services, we offer a full suite of solutions, including court reporting, record retrieval, interpreting & translation, trial services, and transcription to law firms, major corporations, and insurance companies across the country.

The Case Manager plays a critical role in managing litigation-related matters, ensuring seamless coordination between clients, attorneys, and internal teams. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment.

Key Responsibilities

Case & Resource Management

• Manage resources to meet performance expectations while delivering a superior client experience
• Assign appropriate internal and external resources based on case requirements
• Proactively manage jobs in progress to ensure timely completion and delivery
• Respond to urgent client and resource requests, including outside standard business hours

Client & Internal Collaboration

• Collaborate with leadership to provide regular updates and ensure alignment
• Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners
• Partner with Sales to ensure overall client satisfaction and service delivery

Case Planning & Execution

• Review case materials, including notices of deposition, complaints, captions, and related documentation
• Develop case-specific "standing orders" and communicate them to all relevant internal teams
• Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video
• Create case memos and maintain accurate notes within internal systems
• Establish communication workflows, including distribution lists when appropriate

Operational Excellence

• Consult with production teams on deliverables including transcripts, exhibits, and video
• Apply best practices to ensure efficiency, consistency, and quality across all cases
• Demonstrate company values in all internal and client interactions
• Perform additional duties as assigned by leadership

Qualifications

• Strong interpersonal, verbal, and written communication skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Ability to learn and navigate company systems and technology platforms
• Proactive, responsive, and solution-oriented mindset
• Strong attention to detail with the ability to make sound decisions under pressure
• Ability to work independently while also collaborating effectively as part of a team
• Comfortable working in a fast-paced, deadline-driven environment

Core Competencies

• Client-focused mindset with strong relationship-building skills
• High level of accountability and ownership
• Effective problem-solving and critical thinking abilities
• Strong multitasking and prioritization skills
• Adaptability and flexibility in a dynamic environment
• Commitment to delivering quality and accuracy

Benefits

We are committed to supporting our employees with a comprehensive and competitive benefits package, including:

• Retirement Benefits
• Medical, Dental, and Vision Coverage
• Flexible Spending Accounts
• Commuter Benefits
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off, including 9 holidays
• Paid Parental Leave

At U.S. Legal Support, we foster a culture where employees are encouraged to bring their authentic selves to work. We offer flexible work options and a supportive, team-oriented environment focused on growth and success.