Quality Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Location expectations This role requires working from a U.S. Bank location three (3) or more days per week. The Mortgage Quality Control Analyst is responsible for monitoring and evaluating the quality of mortgage loan processing activities to ensure compliance with internal policies, investor requirements, and regulatory guidelines. This role reviews completed mortgage loan files, including government loan products such as FHA, VA, and USDA loans, to validate the accuracy and completeness of required documentation and confirm that all underwriting and closing conditions have been satisfied. The analyst identifies deficiencies, documentation errors, or compliance concerns and works with designated teams to ensure corrective actions are completed. Additionally, this position tracks and documents quality issues, performance metrics, and process improvement opportunities for management review, provides information to support employee feedback and training initiatives, and helps ensure adherence to established productivity, accuracy, and timeliness standards. The role serves as a key contributor to maintaining operational excellence, reducing risk, and supporting a high-quality customer experience throughout the mortgage loan lifecycle. Basic Qualifications - High school diploma or equivalent - Typically one to two years of relevant experience, preferably in quality analysis and measurement activities Preferred Skills/Experience - Good knowledge and understanding of the products and services applicable to the assigned area - Good knowledge of the productivity and accuracy standards of the assigned area - Effective verbal and written communications skills - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications -Experience in the mortgage industry, with knowledge of mortgage loan processes, documentation, and quality control practices. -Knowledge of government mortgage products, including FHA, VA, and USDA loan programs. -Strong attention to detail with the ability to maintain a high level of accuracy when reviewing loan files and documentation. -Excellent verbal and written communication skills, with the ability to effectively collaborate with internal partners and communicate quality findings. -Strong time management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.