Dealership Operations Manager

Dealership Operations Manager Location: Heath, Ohio Company: Southeast Equipment Employment Type: Full-Time, Exempt About Southeast Equipment Southeast Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused . Role Purpose As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments . You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction. Key Responsibilities Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable. Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments. Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards. Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards. Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status. Metrics for Success Your performance will be measured by: Net Parts Income (vs. budget) Net Service Income (vs. budget) Store 5S Score (85% target) Requirements Education: High School Diploma/GED required; 4-year BA/BS degree preferred . Experience: Minimum 6 years of managerial experience in a related field. Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills. Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds . Travel: Limited travel (approx. 15-20 days/year) for meetings and training. Why Join Us? We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams. #J-18808-Ljbffr Southeastern Equipment Company