Technical Support Manager (Application Support)
Prosum
Technical Support Manager (Application Support) Full-time Overview Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company: Responsibilities Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams Suggest various service and product enhancements Requirements for the Role 2+ years technical support for SaaS-based software Experience with: Linux text processing tools Nice to Haves Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc... MongoDB, Hadoop, or Atlassian product experience AWS- working knowledge All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Prosum
Vacancy posted 2 days ago
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