Manager of Sales and Marketing Operations

Manager of Sales and Marketing Operations Job Category: Sales & Marketing Requisition Number: MANAG021262 Posted: May 19, 2026 Full-Time On-site Location Desert Club Resort, 3950 Koval Lane, Las Vegas, NV 89109, USA As the Sales Operations Manager, you will oversee a high-impact team including Contract Processors, Latitudes Consultants, and Sales Support Associates across Gifting, Tour Reception, and Sales Administration. You are the bridge between sales and support, ensuring seamless operations while protecting revenue through strategic anti‑rescission efforts. You will step in, solve problems, coach teams, and elevate performance across the board. Responsibilities Lead and develop a multi-functional sales support team Act as the go-to liaison between Sales and Support teams Resolve guest and owner concerns with urgency and professionalism Drive daily anti‑rescission strategies to protect revenue Support Sales Consultants and Sales Managers in real time Handle escalations, walk‑ins, calls, and emails with confidence How You’ll Make an Impact Analyze Quality Assurance performance weekly to reduce rescissions Partner with Sales Leadership to resolve service and process gaps Train, coach, and elevate both new and tenured team members Reinforce best practices that improve customer experience and close quality Step in where needed in Sales Support, Contracts, QA; you lead from the front What We’re Looking For Previous Vacation Ownership experience preferred Current Nevada State Timeshare License or ability to obtain within 1.5 weeks of start date Certified Notary Public or ability to obtain Strong leadership presence with a hands‑on mentality Ability to coach, develop, and hold teams accountable Exceptional communication skills, both written and verbal Customer‑first mindset with problem‑solving instincts Team player who drives results, not just activity Why This Role Stands Out High‑visibility leadership role with real influence on revenue Fast‑paced, high‑energy environment Opportunity to build, shape, and elevate team performance Benefits Lucrative Compensation Plans Rewards & Recognition Programs Annual Bonus Opportunities for Select Roles Comprehensive Medical, Dental, and Vision 401K Match Team Member Travel Perks and Discounts Tuition Assistance Referral Compensation Program Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Holiday Inn Club Vacations