Customer Service Officer - Mentoring Services

The Opportunity Join our united Apprentice Connect Provider division, Australia’s largest single provider, and be part of our thriving Mentoring Services team. Based in Perth, this dynamic Customer Service Officer – Mentoring Services role combines inbound and outbound phone support with administration and compliance responsibilities. You'll play an important role in supporting apprentices, trainees and employers throughout the Australian Apprenticeship journey by: Responding to inbound enquiries and returning outbound calls. Building rapport and identifying challenges that may impact apprenticeship completion. Coordinating referrals and appointments with specialist mentors. Managing accurate records, tailored support plans and compliance documentation. Helping apprentices and trainees from diverse backgrounds access the support they need to succeed. About you You're a customer-focused professional who enjoys helping others and building positive relationships. You will bring: A passion for delivering exceptional customer service. The ability to build rapport with people from diverse backgrounds. Strong listening, communication and problem-solving skills. Resilience and confidence handling sensitive or challenging conversations. Excellent organisation and attention to detail, with accurate data entry and administration skills. Find your ME at MEGT At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982! We’re proud to be certified Great Place to Work several years in a role and Great Place to Work for Women 2025 - and we live it every day. We support work-life balance and offer great benefits to help you thrive: Hybrid & flexible working options 14 weeks paid parental leaveafter 6 months $500 My Benefits voucherreferral bonus 3 paid Christmas close-down days Buy or cash out extra annual leave+ 17.5% leave loading Pro-rata long service leave after 7 years Salary packaging available (non-PBI) Professional development & study support Travel, retail, entertainment and health insurance discounts Employee Assistance Program (includes Nurse on Call) The MEGT Commitment At MEGT, people are at the heart of everything we do. Our values— United, Savvy, Trailblazers, and Thrive —guide our culture and the way we work. We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here. How to Apply Ready to find your ME with MEGT? Click ‘Apply’ tosubmit your application. If you need support with your application, would prefer to apply in another format,or have questions about the role, please contact our Talent Acquisition Team at View email address on click.appcast.io or call1300 634 863. #J-18808-Ljbffr MEGT (Australia) Ltd