Customer Service Representative

Job Description

Job Description

About Fermob:

Fermob USA is the North American branch of Fermob, the renowned French outdoor living brand. Serving the United States and Canada for over 20 years, we have brought Fermob furniture to American homes, workplaces, hotels, restaurants, and public spaces, with the aim of sharing the French “joie de vivre” and our love of French design. We bring people together – outdoors and indoors – and when people are connected, good things happen.

For this role, we are looking for a relationship-driven, outgoing, and detailed individual with a positive work attitude who is passionate about servicing customers and enjoys working cooperatively with multiple teams.

Position Summary:
Maintain and enhance customer relationships across all sales channels.  Help and assist customers with all product and order related inquiries.  Process orders and communicate with different customer groups (retailers, contract customers, residential designers, consumers, other specifiers) on a daily basis.

Experience, Skills & Knowledge:

• 3+ years of customer service experience in B2B environment
• High school diploma or equivalent required; college degree preferred
• Strong customer service mindset
• Outstanding communication skills
• Solid conflict-resolution skills
• Creative problem-solving ability
• Strong attention to details
• Microsoft Office suite proficiency
• Strong ERP and CRM knowledge; Sage and Salesforce preferred
• Strong focus on TEAMWORK
• Experience working in a US subsidiary with European headquarters a plus

Responsibilities:

• Answer incoming customer phone calls based on availability
• Answer incoming customer email inquiries within 24 to 48 hours of receipt
• Process sales orders daily
• Create estimates (quotes) daily as needed
• Provide pricing and discount structure, tear sheets, drawings, and product images to customers
• Follow up on open orders and estimates (open and expired) weekly
• Assist territory managers, external sales representatives, and/or customers with order status, tracking, item availability, and lead times
• Send samples and marketing materials to sales representatives and/or customers as needed
• Assist with training new employees
• Process warranty / shipping claims
• Other tasks and projects as assigned

Position offers:

• Competitive base salary
• Potential corporate bonus
• Paid time off (PTO)
• 401(k) with company match
• Paid holidays
• Company paid / subsidized insurance package
• Partial work from home (WFH) opportunity after qualification period - 1 day

Office Hours :
Monday - Friday, 8:30 a.m. - 5:00 p.m.

Office Location:
Cumming, GA

Application Process:
Interested parties are invited to submit a resume using this online portal.  Applications will be reviewed on a regular basis until the job opening is filled.

IMPORTANT:
By submitting this application online, you hereby authorize Fermob USA to contact, obtain, and verify the accuracy of the information contained in your application from all current and/or previous employers, references, and educational institutions. You also hereby release from liability Fermob USA and its representatives for seeking, gathering, and using such information to make employment decisions, and all other persons or organizations for providing such information.

You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of your application or immediate termination of employment if you are employed  by Fermob USA  whenever the misrepresentation or material omission is discovered.

Fermob USA is an equal opportunity employer.  We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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