Senior On-Site Service Specialist.Managed Services Onsite

Senior On-Site Service Specialist

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates high volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Job duties and responsibilities include running high volume copy machines and performing binding and finishing work. Operating high volume document imaging systems. Operating document image handling software. Operating MS Office and email systems for opening, sending and retrieving files. Opening, saving and transferring PC files based on established protocols. Accessing document management systems via established protocols. Ensuring convenience copiers are working properly, checking for quality via daily inspections. Clearing paper jams and informing technicians of specific problems. Maintaining records for management reports and inventories of supplies needed. Distributing office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculating charges for jobs performed and maintaining some billing logs. Responding to and coordinating all service calls required by customer. Performing filing duties in conjunction with specific customer requests. Delivering completed jobs to pre-determined customer locations within and outside of the site. Maintaining daily meter and service logs. Traveling between customer's buildings. Answering customer questions regarding status or feasibility of job requests. Ensuring upkeep of convenience copier areas by keeping neat and well stocked. Performing duties related to the shipping of materials. Performing duties related to the receiving of materials. Performing meeting room and conference room set ups. Performing building occupant moves within assigned facilities. Performing re-lamping and light maintenance duties as assigned. Performing occasional cleaning duties as needed. Requiring periodic overtime on nights and weekends, including off-hour emergency response. Using shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Using all copier equipment, calculator, fax machine, postage meter and some PC. Performing filing duties, which may include 'purging' and archiving old documents. Performing other duties as assigned.