Assistant Store Manager

Assistant Store Manager*This is a retail leadership position. A typical schedule would be a 50 hour work week, every other weekend, and 2-3 closing evening shifts a week*The primary objective of Assistant Store Manager is to maintain the Freedom Service Creed and customer satisfaction by developing sales volume across all products and services by managing sales people; assigning short and long-term objectives, maintaining floor merchandizing and displays; assisting customers with selections and purchases; developing and training the staff. In addition, the Assistant Store Manager will lead and audit back-end daily operational processes to ensure store continuity and compliance.Position AttributesLeadership and management skillsAccuracy and attention to detailStrong planning and organization skillsPositive motivational leader with strong written and verbal communication skillsProactive action and accountabilityPrincipal Duties & ResponsibilitiesMaintain sales staff and service by utilizing the Freedom Creed and a strong commitment to the customer experienceManage store associate direct reports by establishing expectations and goals, coaching, counseling, and training for employees; including, planning, monitoring, and appraising job resultsTrain retail sales staff in accordance with company training standards and process SOPs.Motivate store associates to execute store promotions, upselling, cross selling, and revenue generating activities.Assist in payroll management by working with the GM on schedule adjustments inline with business needsResolve customer complaints by investigating problems; developing solutions; following up to ensure resolutionMaintain knowledge of products and services to better serve our customerMaintain inventory by working hand in hand with the Retail buyer to eliminate out of stocksMaintain store appearance by creating a clean, orderly, and safe shopping environmentWorking the warehouse daily, checking back stock to insure all product is represented on the floor at all timesExecute floor level task lists provided by the General Manager or Director of Retail with a high degree of accountability.Work in coordination with the Hunting & Service Lead to promote and execute services, leagues, contests, events, etc. at the store level.ExpectationsBe a positive voice of growth and change. Set the weather each day in the storeMaintain the stability and reputation of the store by complying with legal requirementsMaintain quality relationships and services by living and administering the Freedom Service Creed.