Assistant Housekeeping Manager - AC Hotel New York Downtown, NY

Job Description

Job Description

Assistant Housekeeping Manager

To assist the Housekeeping Manager in leading, planning, and managing all facets of the housekeeping department. This role focuses on maintaining the highest levels of cleanliness, guest service, and operational efficiency across all guestrooms, public areas, and back-of-house spaces while actively developing supervisory talent and managing daily labor and inventory controls.

Essential Responsibilities

• Assists the Housekeeping Manager in supervising the housekeeping staff, executing performance evaluations, and leading training and development programs for both supervisors and hourly associates.
• Oversees the preparation of daily assignment sheets and floorboards. Assumes operational command of the department in the absence of the Housekeeping Manager.
• Conducts secondary inspections of guestrooms, public spaces, storage areas, and laundry facilities to guarantee strict adherence to hotel cleanliness and styling objectives.
• Monitors and reports property deficiencies, ensuring that substandard cleanliness or maintenance conditions are promptly and permanently remedied by the team.
• Supports the management of productivity and labor cost goals based on occupancy levels. Assists in monitoring staffing schedules and daily hours to maximize operational efficiency.
• Conducts formal inventories of linen, terry, OS&E, and cleaning supplies. Monitors daily usage and assists in ordering to maintain optimal inventory levels while enforcing departmental key control.
• Takes ownership of guest feedback and guest service scores within departmental indices, proactively resolving service issues to enhance guest relations.
• Oversees the property's deep cleaning program and works alongside leadership to strictly enforce standard procedures for the security, documentation, and return of guest lost-and-found items.
• Ensures seamless, real-time communication of accurate room statuses to the Front Desk department to minimize guest wait times.
• Completes additional operations-focused projects as determined by leadership.

Schedule & Availability Requirements

• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays based on hotel occupancy levels, peak operational seasons, and property needs.
• Willingness to provide active management coverage on the floor during high-volume periods to ensure service standards are consistently met.

Qualifications & Experience

• Minimum of 2–3 years of supervisory experience in hotel housekeeping operations preferred.
• Bilingual in English and Spanish is a plus.
• Demonstrated ability to enforce departmental policies and procedures firmly and consistently.
• Strong organizational, time-management, and motivational leadership skills with a track record of developing junior supervisors or team leads.
• Excellent communication and interpersonal skills to enhance guest and associate relations.
• Familiarity with managing physical inventories and monitoring labor productivity.
• Constant standing, walking, and moving across various areas of the hotel (guestrooms, public spaces, laundry facility, and stairs) for extended periods or entire shifts.
• Regular bending, stooping, kneeling, crouching, reaching, pushing, pulling, and lifting/moving items weighing up to 30 pounds (and occasionally up to 50 pounds with assistance), such as linen bundles, supply carts, or cleaning equipment.
• Ability to multi-task in a high-volume, fast-paced environment, maintain focus amidst frequent interruptions, make quick operational decisions, and handle guest concerns with patience and professionalism.

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.