Data Center Technician

Data Center Technician at Amazon Data Services, Inc. Job Description Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Perform on‑call duties and participate in scheduled maintenance and change management activities Contribute to documentation and process improvement initiatives based on your analysis of operational issues Help interview, train and onboard new team members Additional Note PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. GovCloud may not be accessed from outside the United States. Physical Requirements Lifting and moving material up to 40 pounds each Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Work in an industrial environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) Essential Requirements Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs A Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution Show a strong aptitude for troubleshooting and problem solving Solve problems at their root and step back to understand the broader context Maintain service level agreements through proactive issue detection and reporting Are biased to act in the absence of direction or support Improve effectiveness through process innovation You will be required to work shift work that will include days, nights, weekends, and holidays. Basic Qualifications 18+ months of computer/server hardware troubleshooting or related IT experience 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) Work a flexible schedule including weekends, nights, and holidays Preferred Qualifications Experience in a data center or other critical environment Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering, etc.) Industry standard certifications (CompTIA, CCENT, Network+) Understanding of Linux or similar operating systems Behavioral interviewing and hiring experience Experience training and onboarding of new team members Benefits Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Workplace Inclusion Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please contact your Recruiting Partner for assistance. Salary Base hourly rate: $30.00 - $54.00 USD (USA, OR, Hermiston) Relocation Lump sum stipend will be provided to eligible candidates who relocate for this position. Job Info Company: Amazon Data Services, Inc. Position: Data Center Technician Work Location: Hermiston Country: US #J-18808-Ljbffr