Senior Business Systems Analyst

Senior Business Systems Analyst

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we're constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The MyDisneyToday team operates as a product team within Workforce Technology to support the company's global intranet. Focus includes ongoing sustainment and enhancement of existing functionality as well as the development of new features based on a product roadmap.

What You'll Do:

Supports TWDC's Global Intranet MyDisneyToday. The analyst will work with teams from across Enterprise Technology, and other business units to provide both requirements and development/operational support as required. As part of the MyDisneyToday the analyst will have the opportunity to be a supporting product owner, feeding into the overall vision, roadmap, requirements and features for a given solution.

This position requires deep technical and product understanding of the MDT platform as the analyst will be assisting in writing stories, requirements and acceptance criteria as well as helping with QA. Additionally, the analyst will help partners with microsite/page building and technical support as it arises.

This position requires strong account management skills and the ability to connect with and lead a wide variety of project constituents. It also requires strong business analysis skills and the ability to learn new businesses quickly. A deep understanding of digital media development/operations is essential. This role will plan, execute, and deliver multiple projects simultaneously and must be able to transition through many different tasks and topics in a given day.

• Work collaboratively with team colleagues and partners
• Engage proactively with partners (Internal Communications, HR leads, COEs, etc.) to understand their business, their digital media needs, and identify/recommend paths forward
• Define project scope, goals, deliverables and success criteria that support the business priorities
• Create detailed requirements documentation, including written specifications, use cases, and data flow diagrams; ensure all parties understand their deliverables
• Create and maintain thorough project, product and customer documentation
• Communicate effectively with UI/UX designers, developers, and QA staff
• Assist with development, testing and weekly deployments
• Aid in driving project delivery through effective use of issue and status meetings, work sessions and collaborative influence
• Identify risks and roadblocks, and manage effectively
• Work to continually improve partner and employee satisfaction with their digital experiences

Required Qualifications & Skills:

• 5 years of project/program management and business analysis experience
• 5 years of experience managing larger, more complex and cross-functional projects
• Previous digital media development experience
• Strong interpersonal, analytical, problem solving, negotiating, and influencing skills
• Proven success in leading projects from concept through launch and transitioning to operational phase
• Demonstrated ability to manage project, departmental and enterprise risks related to projects
• Strong facilitation, organizational, prioritization, decision making, and conflict resolution skills
• Successful history of customer contact including experience in setting and managing customer expectations
• Ability to effectively communicate across all levels of the organization including with technical and non-technical people and internal and external audiences
• Strong knowledge of software development life cycles, web technologies, web development and design processes
• Experienced in producing thorough, detailed project documentation
• Self-starter with high level of initiative; strong sense of ownership and urgency
• Ability to identify functional gaps and potential usability issues throughout different phases of product development
• Experience in a complex, large-company environment

Preferred Qualifications:

• Experience in user experience/user interface/usability design, requirements, quality assurance
• Experience with the Agile development process
• Experience with enterprise technology service design and management
• Experience with web analytics tools
• Experience with web content management systems
• Familiarity with information architecture/design

Required Education:

Bachelor's degree in Computer Science, Information Systems, Software Engineering, or comparable field of study, and/or equivalent work experience