(USA) Senior Manager, Operations Improvement - Licensed

Position Summary What you’ll do Walmart is expanding our workforce across local retail stores and is actively recruiting a Senior Manager for Operations Improvement. In this role you will oversee multiple projects by defining the scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines; coordinating planning activities and assembling management plans; tracking changes to plans and ensuring resolution of critical issues; managing the governance of project plans; identifying resources needed for project completion; monitoring budgets and costs; and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals. Role Detail Approximately 50% or more travel within the region and maintain Mechanical Contractor Licenses in the state of employment. Work directly with Store Managers and Facility Services Leadership on their facility services needs. Manage content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates and resources; collaborating on intranet content; providing guidance on platform functionality, communication approaches and content quality standards; ensuring alignment with governance; auditing and tracking content variables; and adapting methods to resolve audit concerns. Direct processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance and workflows; evaluating key business components to assess current performance baselines; identifying areas of improvement; editing existing processes and developing improvement solutions; ensuring programs are simple and executable with manageable rollout plans; consulting with cross‑functional teams to get alignment; ensuring sustainability; and communicating changes and solutions to key stakeholders. Manage behavior change and process improvement programs by evaluating and determining changes; partnering with teams to develop operational strategy; providing guidance on policies and procedures; ensuring proper controls, tools and materials; partnering with stakeholders to ensure alignment and support; monitoring program performance; identifying post‑implementation issues and concerns; and developing and gaining buy‑in on changes and resolutions. Drive the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance as needed; and developing contingency plans while demonstrating adaptability and continuous learning. Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team‑based work environment, establishing performance expectations, conducting regular evaluations, providing recognition and rewards, coaching for improvement, and ensuring belonging awareness. Promote and support company policies, procedures, mission, values and standards of ethics and integrity by training, directing others, ensuring compliance, and supporting the Open Door Policy. Ensure business needs are met by evaluating ongoing effectiveness of current plans, programs and initiatives; consulting with partners; soliciting and applying suggestions for improvement; and supporting community outreach events. Hard Skill Sets Needed General Facilities Services / Overall Building Maintenance Experience – 3 to 5 years optimal. Electrical, plumbing and/or mechanical experience. Leadership skills – able to lead, motivate and develop others. Communication and interpersonal skills. Problem‑solving skills – root cause and breakdown analysis experience. Customer service experience. Soft Skill Sets Needed EPA Universal Certification. PMP Certification. Lean Six Sigma. Maintain Mechanical Contractor Licenses in state of employment. Benefits & Perks Competitive pay plus incentive awards for performance. 401(k) match and stock purchase plan. Paid maternity and parental leave, PTO, multiple health plans (including vision and dental for you and dependents). Work vehicle, tools and Walmart discount. Life insurance and short‑term and long‑term disability. Live Better U educational benefit program covering high‑school completion to bachelor’s degrees and certificates. Military service pay, paid time off for vacation, sick leave, and other purposes. World‑class training. Minimum Qualifications Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management or related area, OR 6 years’ experience in the same areas. Must hold state and jurisdiction required certification and license for the state/jurisdiction of work. Reciprocal license may apply. Licensing requirements vary by state. Preferred Qualifications Developing and delivering training experience. Master’s degree in Business Administration. Project Management Certification. Retail consulting background. Six Sigma certification. Proficiency with Microsoft Office. Experience working with cross‑functional teams. Primary Location 101 E David Dr., York, NE 68467‑9459, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Walmart