Patient Access Specialist
Rowan Diagnostic Clinic, PA
- Patient Access SpecialistSalisbury, NC 28144## Description**JOB TITLE:** Patient Access Representative**DEPARTMENT:** Patient Access**REPORTS TO:** Office Manager**FLSA STATUS:** Full time – Non-Exempt# **JOB SUMMARY:**The Patient Access Representative position encompasses several jobs – Front Desk Check In, Scheduling, Medical Records, and Referrals. Although you may work in one job area primarily you will be cross trained over time to be able to work in the other jobs. The main functions of this role are described in detail below.**Primary Customers Served:**T Adult T Family/Visitors T GeriatricT Physicians T Team Members T Social Work Team T Community Agencies**FRONT DESK FUNCTIONS:**1. Friendly and detail orientated.2. Duties will include but are not limited to checking patients in and out.3. Scheduling patients for all appointment types.4. Collecting copays/balances, current insurance cards, insurance eligibility, and filing claims, scanning all applicable paperwork into patient’s chart.5. Answer incoming patient telephone calls to the Front Desk Hunt Group in a timely manner (Front desk calls and portal question calls)6. Assign and/or answer unassigned Klara messages7. Following all safety and sanitation guidelines for self, staff and patients.8. Effective communication with all staff and patients9. Working as a team player with fellow front desk members10. Ability to alphabetize and put information (materials, forms, etc.) into chronological order.11. Ability to schedule time and assignments effectively.12. Ability to multitask effectively, dealing with phone calls, staff, patient communication.13. Ability to communicate calmly and clearly with patients about appointments in all circumstances, including when they are ill or have an emergency.14. Ability to analyze situations and respond appropriately.15. Adapting to busy high-volume environments16. Other duties as assigned17. Equipment Operated: Range of medical records equipment and supplies, including computer hardware/software, manual files, scanners, and printers.**SCHEDULING / REFERRAL / MEDICAL RECORDS FUNCTIONS:**1. Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. Checks to ensure all forms are completed, properly identified, and signed and that all necessary information is in the EHR (Electronic Health Record).2. Communicates as needed with physicians and other health care professionals to obtain any additional information needed.3. Submits files/documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes.4. Provides charts/documents requested for use in legal actions, following patient consent and confidentiality protocols.5. Schedules appointments for patients when they call. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.6. Uses Electronic Health Record to match physician/clinician availability with patient’s preferences in terms of date, time and patient need.7. Ensures that all cancellations or reschedules are properly recorded.8. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.9. Consults with Office Manager about any system problems.10. Use customer service principles and techniques to deal with patients calmly and pleasantly.11. Receive and process referral orders from PCP physicians.12. Verify patient insurance eligibility and referral requirements.13. Initiate and manage electronic and paper-based referral processes.14. Schedule appointments with specialists and communicate appointment details to patients.15. Obtain necessary prior authorizations and pre-certifications from insurance companies.16. Track referral status and follow up on pending referrals.17. Maintain accurate and up-to-date referral records in the electronic health record (EHR).18. Provide clear and concise information to patients regarding the referral process.19. Answer patient questions and address concerns related to referrals.20. Assist patients with scheduling appointments and navigating the healthcare system.21. Provide patient education regarding pre-appointment instructions and necessary documentation.22. Communicate with patients and other clinical staff regarding referral status and appointment updates.23. Serve as a point of contact for specialists and their staff.24. Coordinate the exchange of medical information between primary care physicians and specialists.25. Communicate with insurance companies to resolve referral-related issues.26. Collaborate with other members of the healthcare team to ensure smooth patient transitions.27. Maintain relationships with specialist offices.28. Other duties as assigned.**Expected Hours of Work:** Assigned by supervisor**Personal Protective Equipment:** Must be able and willing to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.**Supervisory Responsibility:** None**Travel:** Possibly to Satellite Offices for coverage**Additional Minimum Employment Requirements:*** Back Safety/Body Mechanics.* Hep B if in clinical role**Working Conditions:*** Ability to sit for extended periods up to 8 hours working on a computer and telephone.* Ability to lift a minimum of 25 pounds.* General indoor conditions.* Noise: quiet to light noise.* Weekend and evening work may be required.* Face to face contact with patients, answering telephones.* Implementing OSHA Standards staff may be subjected to assist in screening patients before entry into facility.**Occupational Hazards:*** Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.## Qualifications**Minimum Job Qualifications:****Education:** High School Diploma required (or equivalent) – 2 years of college desired.**License/Certifications:** None required**Language Skills:** Proficient in English (Proficient in Spanish desired)**Other Skills:**1. Knowledge of HIPPA Privacy Rules2. Knowledge of medical practice protocols related to scheduling appointments.3. Knowledge of manual/computerized scheduling systems.4. Knowledge of customer service principles, techniques and conflict resolution.5. Knowledge in Medical Insurance6. Account Balances -Collection of Payments7. Excel Spreadsheets8. Skill in dealing with masses of information in organized manner.9. Skill in using computer and medical records software.10. Skill in communicating effectively with physicians/clinicians about scheduling preferences.11. Skill in manipulating several different schedules at once.12. Skill in using Critical Thinking
- J-18808-Ljbffr Rowan Diagnostic Clinic, PA
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Patient Access Specialist in Salisbury, NC vacancy
- Paycom in Salisbury, NC is seeking a Patient Access Representative to handle front desk, scheduling, medical records, and referrals. The role involves cross-training across duties and delivering friendly patient service. The position requires a high school diploma, English...Suggested
- Cabarrus Rowan Community Health Centers is seeking a Patient Representative I to support patient intake, greet clients, answer calls and help schedule appointments at the Assigned Clinic. Under the supervision of the Site Coordinator, you will ensure accurate recording...Suggested
- ...Calling All Cardiovascular Invasive Specialist RN's! Novant Health Rowan Medical Center... ...Invasive Services team. This role supports patients undergoing diagnostic and interventional... ..., and belonging Wellbeing Focus – Access to mental, physical, and emotional...Suggested
Novant Health
Salisbury, NC3 days ago $17 - $21 per hour
...Select how often (in days) to receive an alert: PATIENT DINING ASSOCIATE (DIETARY AIDE) (FULL TIME) We are hiring immediately for full time PATIENT DINING ASSOCIATE (DIETARY AIDE) positions. Location : Novant Health Rowan Medical Center - 612 Mocksville Avenue, Salisbury...SuggestedFull timePart timeLocal areaImmediate startRemote workFlexible hoursShift workCompass Group
Salisbury, NC1 day ago- ...reflect compensable data for management; and for providing an accessible link for awareness purposes to wide variety of staff. Develops... ...DSS is an executive information system that directly impacts patient management by providing senior management with data on the...SuggestedPermanent employmentRemote workRelocation packageMonday to Friday
US Department of Veterans Affairs
Salisbury, NC2 days ago - ...united by a mission to bring new medicines and treatments to patients faster.As a values-driven organisation, integrity, collaboration... ...employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.If you require...Full timeContract work
Icon Clinical PLC
Salisbury, NC12 hours ago $55k - $69k
...Production Control Specialist The Production Control Specialist is responsible for coordinating materials, inventory, and production requirements to support efficient and uninterrupted manufacturing operations. This position serves as a key link between Production,...DENSO
Salisbury, NC3 days ago- ...Delivery SpecialistThe Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns. Bilingual...Local areaImmediate startFlexible hours
O'Reilly Auto Parts
Salisbury, NC2 days ago $18 - $20 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Authorization Specialist Salisbury, NC, Salisbury, NC, US Salary Range: $18.00 To $20.00 Hourly Complete Well-Care Source, LLC Authorizations Specialist...Hourly pay- ...members collaborate closely to uphold high standards of care and responsible adoption practices. Role Description The Puppy Adoption Specialist is a full-time, on-site role based in Cleveland, NC. This position is responsible for guiding prospective families through the...Full time
- ...rehabilitative skills needed to move forward in recovery. PS Specialist primary responsibilities are to direct, coordinate, and manage... ...BY SUPPORT SPECIALISTS: The PS Specialist will have access to their supervisor on an ongoing basis through face-to-face contact...Full timeRemote workRelocationFlexible hoursShift work
Complete Well-Care Source LLC
Salisbury, NCa month ago $18 per hour
.... Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This role supports retail operations...Hourly payFull timeTemporary workPart timeWork experience placementLocal areaFlexible hoursT-Mobile
Salisbury, NC2 days ago- ...Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees need the ability to access items throughout the warehouse at various heights and angles. Climbing: Can climb ladders or stairs to access elevated storage...Work at officeShift workWeekend work
Genuine Parts Company
Salisbury, NC1 day ago - ...Job Description Job Description Leasing Specialist - Affordable Housing (LIHTC) Who is LSA Management? LSA Management is a forward-thinking property management firm dedicated to providing exceptional housing experiences across the Southeast. Combining the expertise...Hourly payFull timeInterim roleWork at officeMonday to FridayFlexible hours
LSA Management
Salisbury, NC14 days ago - ...while identifying opportunities to improve product quality, safety, productivity, and manufacturing processes. The Quality Specialist will work closely with Quality, Engineering, Manufacturing, and other cross-functional teams to conduct testing, investigate non-...Full timeRelocation
Yale Cordage
Salisbury, NC3 days ago $15 - $17 per hour
...About the Role Provide excellent service to all customers and patients by phone, email, messaging, and face-to-face Accept prescription... ...promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health...Hourly payFull timeTemporary workLocal areaMonday to FridayFlexible hoursShift workWeekend work$18 - $22 per hour
...employees, managers, terminated employees, family members and outside agencies or vendor Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service...Temporary workLaSalle Network
Salisbury, NCa month ago$25 per hour
...Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate...Work at office- ...under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application...Full timeLocal areaImmediate startMonday to Friday
$23 - $29 per hour
Quality Technician Mooresville, North Carolina About the Role SHD Composites is seeking a Quality Technician to join our growing advanced-materials manufacturing operation in Mooresville, NC. This hands-on position supports inspection, testing, documentation...Hourly payWork at officeSHD Composite Materials Inc
Salisbury, NC1 day ago- ...are staged and ready for pickup Required Qualifications ~6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information ~6 Months Experience using common retail technology, such as smart phones and tablets ~...Part timeFor contractorsLocal area
$725 per month
...Eligibility includes Medical, Dental, Vision insurance, 401(k), Associate assistance program, Employee discounts, Referral program, Early access to earned wages for hourly associates (outside of CA), Optional voluntary benefits including ID theft protection and pet insurance....Hourly payFull timeTemporary workPart timeFlexible hoursNight shiftDay shiftBrookdale Hockessin
Salisbury, NC20 hours ago- ...development culture. 20% Associate discount on all Ollie's purchases. Vast array of voluntary benefits. Position Overview: The Retail Zone Specialist assists customers and helps to maintain the store appearance. The Retail Zone Specialist is responsible for all aspects of...Part timeWeekend workAfternoon shift
Ollie's Bargain Outlet, Inc.
Cleveland, NC1 day ago $50k - $60k
...and performance can actually live in the same career. Through MWA Financial Services, Inc., our brokerage subsidiary, you have access to a broad suite of financial products and planning solutions so you can do what is right for the people sitting across from you....Full timeLive inWork at officeModern Woodmen of America
Salisbury, NC20 hours ago- ...: Receive and sort clinical lab specimens. Prepare specimens for testing and analysis Scan and/or data entry of specimen and patient information. Ensure all lab equipment is working properly and perform minor instrumentation maintenance. Troubleshoot any specimen...Part timeLocal area
Pride Health
Salisbury, NC20 hours ago - ...screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid...Temporary workLocal areaImmediate startShift work
TerraBella Senior Living
Salisbury, NC4 days ago $725 per month
...Medical, Dental, Vision insurance ~401(k) ~ Associate assistance program ~ Employee discounts ~ Referral program ~ Early access to earned wages for hourly associates (outside of CA) ~ Optional voluntary benefits including ID theft protection and pet insurance...Hourly payFull timeTemporary workPart timeFlexible hoursNight shiftDay shiftBrookdale Senior Living
Salisbury, NC4 days ago$17 per hour
Job Description Job Description We're hiring for entry-level parts roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. As a Parts Associate, you'll be expected to order...Shift workDay shiftAfternoon shiftCarvana
Salisbury, NC5 days ago- ...Assistant Under the supervision of the Director of Clinical Services (DOCS), the Lead Medical Assistant (MA) helps to facilitate patient care in the clinical environment. S/He is an essential part of the care team from the onset of the visit until its completion. The...
$65k
...after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits...Full timeFlexible hoursLomenick Agency
Faith, NC4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Access Specialist. Be the first to apply!
Related searches
- grocery specialist Salisbury, NC
- localization specialist Salisbury, NC
- restaurant specialist Salisbury, NC
- renovation specialist Salisbury, NC
- maintenance specialist Salisbury, NC
- welding specialist Salisbury, NC
- criminal justice specialist Salisbury, NC
- mathematics specialist Salisbury, NC
- event production specialist Salisbury, NC
- international relations specialist Salisbury, NC