Customer Service Specialist

Pace Heating and Air | Albany OR Proudly serving residential and commercial customers across the region. From the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. We handle residential service, maintenance agreements, new construction, and commercial work, and the dispatcher makes all of it run. Benefits Medical Insurance 75% paid by employer Dental & Vision insurance Paid Holidays Paid time off Profit sharing Pay $24.00 to $29.00 per hour, depending on experience Work hours Monday through Friday | Business Hours What You Will Be Doing Answer inbound residential and commercial service calls Oversee the service dispatching board Provide professional and caring communication Schedule and dispatch field technicians Open, manage, and close work orders in our service management software Create estimates and maintenance proposals Follow up with customers on pending sales quotes, upcoming scheduled work, and completed jobs Scheduling routing / annual maintenances What We Are Looking For Minimum of 2 years' experience in scheduling, dispatch, service administration, or a related customer support role Has used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or comparable field service software Excellent communication and customer relations skills, with the ability to remain professional, courteous, and calm when assisting both residential and commercial clients Demonstrated success coordinating multiple service calls and effectively managing a dynamic dispatch schedule in a fast-paced environment Experience in the HVAC industry a plus! #J-18808-Ljbffr