Senior Account Manager

Senior Account Manager

Join a dynamic, client-focused environment where you'll help businesses maximize the impact of their digital marketing investments through strategic account management and trusted advisory. In this role, you'll build long-term partnerships with a diverse portfolio of clients, guiding them through marketing initiatives that drive measurable growth. You'll collaborate closely with cross-functional teams to deliver high-quality campaigns while serving as the primary point of contact for client success. This position is ideal for a proactive professional who enjoys balancing relationship management, strategic planning, and project coordination in a fast-paced, collaborative setting. You'll have the opportunity to influence business outcomes, identify growth opportunities, and contribute to lasting client success while working in a flexible, results-driven environment.

Accountabilities

• Manage a portfolio of 15+ client accounts, serving as the primary contact and ensuring exceptional customer satisfaction through proactive communication and relationship management.
• Lead strategic discussions around digital marketing initiatives, including SEO, paid advertising, website optimization, and emerging AI-powered marketing solutions.
• Coordinate with internal marketing, design, and development teams to ensure projects are delivered on time and aligned with client objectives.
• Oversee client requests and smaller website or marketing projects while maintaining clear priorities and timelines.
• Present campaign performance, key insights, and recommendations using data-driven reporting to support business growth.
• Educate clients on digital marketing best practices and available services while identifying opportunities to expand partnerships through consultative account growth.
• Participate in internal planning sessions, contribute to continuous process improvements, and foster strong collaboration across teams.

Requirements

• At least 3 years of account management experience supporting local, regional, or national client accounts.
• Experience working with clients in professional services (such as legal, accounting, or mortgage) or home services (such as HVAC, plumbing, roofing, or restoration).
• Strong understanding of digital marketing fundamentals, including SEO, PPC, websites, and online marketing strategies.
• Familiarity with AI tools such as ChatGPT, Gemini, or similar platforms, with an understanding of how they support digital visibility and marketing effectiveness.
• Experience managing website-related projects and coordinating multiple client initiatives simultaneously.
• Proven ability to manage a high-volume client portfolio while maintaining exceptional organization and attention to detail.
• Excellent communication, presentation, relationship-building, and time management skills.
• Ability to work independently while collaborating effectively with cross-functional teams and knowing when to engage subject matter experts.
• Experience with agency environments, performance reporting, digital marketing analytics, or consultative upselling is considered an advantage.

Benefits

• Competitive base salary of $65,000 per year
• Commission and performance-based bonus opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off (PTO)
• On-the-job training and continuous professional development
• Career growth and advancement opportunities
• Flexible work environment
• No weekend work