Medical Office Specialist

JOB SUMMARY/PURPOSE Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients, and visitors in a professional manner. May be responsible for obtaining prior authorization for office referrals and requires knowledge of current clinical diagnosis and billing codes. Assists supervisor with daily operations of front office to provide excellent customer service. DEPARTMENT DESCRIPTION The Cardiology team of cardiologists, nurse practitioners, physician associates and nurses provide a full-spectrum of care towards a healthy heart. We complete hundreds of interventional cardiovascular procedures (such as stents) each year and are up-to-date with cardiology treatment options. Services and procedures include coronary angiography, angioplasty and stent placements, pacemaker insertions and replacements, implantable cardiac defibrillators and cardiac resynchronization therapy, echocardiography, nuclear medicine imaging, holter and event monitors (heart monitors), cardiac stress testing, intravascular ultrasound, cardiac MRI, and 64-slice cardiac CT angiography. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Two (2) years medical office experience required. Leadership experience preferred. Experience and/or training with medical/insurance terminology required. Experience and/or training in ICD-10 and CPT coding required. Experience and/or training in computer applications required. KNOWLEDGE/SKILLS/ABILITIES Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages. PHYSICAL DEMANDS Rarely (1 - 10% of the time) (11 - 33% of the time) Summary JOB SUMMARY/PURPOSE Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients, and visitors in a professional manner. May be responsible for obtaining prior authorization for office referrals and requires knowledge of current clinical diagnosis and billing codes. Assists supervisor with daily operations of front office to provide excellent customer service. DEPARTMENT DESCRIPTION The Cardiology team of cardiologists, nurse practitioners, physician associates and nurses provide a full-spectrum of care towards a healthy heart. We complete hundreds of interventional cardiovascular procedures (such as stents) each year and are up-to-date with cardiology treatment options. Services and procedures include coronary angiography, angioplasty and stent placements, pacemaker insertions and replacements, implantable cardiac defibrillators and cardiac resynchronization therapy, echocardiography, nuclear medicine imaging, holter and event monitors (heart monitors), cardiac stress testing, intravascular ultrasound, cardiac MRI, and 64-slice cardiac CT angiography. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Two (2) years medical office experience required. Leadership experience preferred. Experience and/or training with medical/insurance terminology required. Experience and/or training in ICD-10 and CPT coding required. Experience and/or training in computer applications required. KNOWLEDGE/SKILLS/ABILITIES Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages. PHYSICAL DEMANDS Rarely (1 - 10% of the time) (11 - 33% of the time) Occasionally (1-10% of the time) Frequently (34 - 66% of the time) Continually (67 - 100% of the time) WALK - INCLINE LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds SQUAT Repetitive SQUAT Static (hold >30 sec) PUSH (0-20 pounds force) PULL (0-20 pounds force) STAND CLIMB - STAIRS KNEEL (on knees) REACH - Upward SIT WALK - LEVEL SURFACE BEND FORWARD at waist ROTATE TRUNK Sitting ROTATE TRUNK Standing REACH - Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist #J-18808-Ljbffr