Senior Account Manager

The role

We are looking to hire a Senior Account Manager to join our Sales team in North America.

Salary range - $82,880 - $90,000 + uncapped commission

This role is office based out of our NY or LA office.

Working at WGSN

Together, we create tomorrow 

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. 

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

Role overview

In this role, you will be fully embedded within your customer teams, acting as a trusted partner to help them expand their business. Your primary focus will be renewing subscription contracts, delivering monthly high growth within accounts across our diverse product offerings, and identifying strategic consultancy opportunities to drive revenue and growth.

As a Senior Account Manager, you’ll be responsible for managing a portfolio of growth and strategic accounts, uncovering consultancy opportunities, and fostering long-term client relationships in North America. You’ll leverage your sales expertise to negotiate and close business deals while keeping a finger on the pulse of market conditions to stay ahead of the competition.

Using a consultative sales approach, you’ll design and execute tailored strategies to meet clients’ needs and contribute to achieving ambitious sales goals. Your ability to spot opportunities, prospect, build relationships, and drive results will make you a key player in the team’s success.

The team

Our sales team is diverse, high-performing, and based across the US. We’re excited to welcome a new Senior Account Manager who will thrive in a collaborative, growth-focused environment. You’ll be joining a team that’s not only results-driven but also committed to supporting each other’s success—ensuring you have the resources, knowledge, and team spirit to excel in your role and grow in your career.

Key accountabilities

• OWN THE SALES CYCLE: Take charge of managing annual contract renewals and uncovering new business opportunities within your assigned book of accounts. You’ll drive every stage of the sales process—qualifying prospects, delivering sales pitches and presentations, negotiating contracts, navigating legal and procurement discussions, updating your salesforce pipeline daily and closing deals to ensure client satisfaction and continued growth.
• CONSISTENTLY HIT & EXCEED TARGETS: Thrive in a fast-paced, target-driven environment by consistently meeting and exceeding KPIs. Your performance will be directly tied to your ability to drive business results and achieve ambitious sales goals.
• GROW & NURTURE CLIENT RELATIONSHIPS: Manage a value-based book of business across top key accounts within the region, driving client relationships. Your ability to build and maintain strong relationships will be critical to securing renewals and expanding our footprint across multiple product offerings.
• DELIVER HIGH-IMPACT PRESENTATIONS: Be the voice of WGSN as you pitch our value proposition to clients and prospects across key industries including Fashion, Beauty, Food & Drink, Interiors, Sports & Outdoors, and Consumer Tech. Your ability to tailor presentations to different markets and demonstrate the unique benefits of our service will be key to closing deals and winning new business.
• DRIVE STRATEGIC PARTNERSHIPS FOR REVENUE GROWTH: Take a consultative approach to account management by understanding client needs, identifying opportunities for growth, and positioning WGSN as a trusted partner that delivers measurable value. Increase client usage and adoption of WGSN through client specific strategies
• Collaborate across the sales team and supporting roles to identify cross-selling opportunities for additional products
• Build relationships across clients teams including senior level relationships with decision makers
• In addition to regular in-office days (approx. 3 per week), this role includes client travels needed to support meetings, presentations and relationship building (~15% travel or/and as needed)

Skills, experience & qualifications required

• PROVEN SALES EXPERTISE: A minimum of 4 years of experience in sales or account management, selling to key decision-makers and negotiating contracts in a B2B environment. Experience with Fortune 500 companies is highly desirable.
• TRACK RECORD OF SUCCESS: A demonstrable history of achieving or exceeding sales targets, particularly in a subscription-based product or service environment.
• CLIENT RELATIONSHIP BUILDING: Expertise in developing and nurturing relationships with high-level executives, positioning yourself as a trusted advisor and driving business growth.
• EXCELLENT COMMUNICATION SKILLS: Strong ability to present and sell services through proposals, presentations, phone calls, and case studies. Your negotiation skills and ability to influence stakeholders will be essential to your success.
• SALESFORCE CRM EXPERIENCE: Proficiency in using Salesforce (or similar CRM tools) to manage pipelines, track leads, and maintain client relationships. Experience with opportunity management and data-driven sales strategies is a plus.
• RESULTS-ORIENTED: You excel in a KPI-driven, fast-paced environment, managing multiple accounts and priorities while keeping client satisfaction at the forefront.

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

- Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave. 

- 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.

- Dental and Vision plans with MetLife

- Health Care with Anthem & Blue Cross Blue Shield 

- Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife

- Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values 

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture 

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce  

We are committed to supporting the environment and sustainability , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.  

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

A Note for Applicants

We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.

A Note for Recruiters 

Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.