Front Desk Coordinator

Job Description

Job Description

Our client is seeking a warm, organized, and dependable Part-Time Front Desk Coordinator to serve as the first point of contact for patients while supporting the daily operations of their growing dermatology practice.

Key Responsibilities

• Serve as the first point of contact for patients by providing a welcoming, professional, and patient-centered experience
• Manage incoming phone calls, patient inquiries, appointment scheduling, confirmations, and rescheduling while maintaining a high level of responsiveness and professionalism.
• Facilitate patient registration, check-in, and check-out processes, ensuring demographic, insurance, and contact information is accurate and up to date.
• Maintain strict confidentiality of patient information and adhere to all HIPAA and practice compliance standards.

• Coordinate provider schedules and patient appointments to support efficient clinic operations and a positive patient experience.

• Verify insurance information, understand basic insurance benefits, and assist patients with insurance-related questions.
• Maintain accurate patient records through scanning, filing, and processing documentation and correspondence.
• Support administrative operations, including processing correspondence, coordinating FedEx and Quest Diagnostics pickups, and assisting with special projects as assigned.
• Monitor office and operational supply levels and communicate inventory needs to ensure uninterrupted clinic operations.

• Maintain a clean, organized, and professional office environment by performing routine facility upkeep, including emptying trash, cleaning restrooms, maintaining reception and common areas, and preparing patient rooms at the end of each clinic day.
• Monitor office and cleaning supply inventory and communicate replenishment needs to management.

• Assist with basic social media activities, including content posting, engagement, and patient communication initiatives.
• Assist with website updates and digital communication efforts to ensure information remains current and aligned with the practice's brand.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in healthcare administration, business, communications, or a related field is a plus.
• Previous experience in a front desk, customer service, administrative, medical office, or similar client-facing role.
• Strong interpersonal, verbal, and written communication skills, with a commitment to delivering exceptional patient service.
• Ability to work independently, manage multiple priorities, maintain attention to detail, and remain organized in a fast-paced environment.
• Flexibility to work at any of our office locations as needed

• Proficiency with computers, Microsoft Office, Google Workspace, and other office technology, with the ability to quickly learn electronic medical records (EMR) and practice management systems.
• Working knowledge of medical insurance verification and benefits is preferred; willingness and ability to learn insurance-related processes is required.
• Self-motivated, dependable, and proactive, with a strong work ethic and willingness to support the evolving needs of a growing practice.
• Ability to exercise sound judgment, maintain confidentiality, and uphold HIPAA and patient privacy standards.
• Ability to sit, stand, walk, bend, and lift to 25 pounds as needed throughout the workday.
• Ability to perform light cleaning, organization, and office maintenance tasks to support a clean and safe environment.

Preferences

• Experience working in a healthcare, dermatology, or medical practice setting.
• Familiarity with electronic medical records (EMR) systems and medical office workflows.
• Knowledge of medical insurance terminology, eligibility verification, and patient benefits.
• Experience supporting social media, website updates, or other patient communication and marketing initiatives.