Billing Specialist

Panzarella Waste

Over 40 years servicing South Florida
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Fully Licensed & Insured

We are seeking a motivated and detail-oriented Billing Specialist to join our Accounting Department. The ideal candidate is a fast learner who works well under pressure and can quickly master our proprietary billing software, works efficiently under deadlines, and communicates professionally with a diverse customer base. Bilingual proficiency in English and Spanish is preferred. This role is essential to maintaining accurate financial records, processing transactions, and delivering excellent customer service.

Reports To: Controller
Employment Type: Full-Time

Key Responsibilities

Customer Service

Handle inbound and outbound customer calls and emails with professionalism and efficiency
Provide prompt, courteous service to all customers — in person, by phone, by email, or via web
Identify, document, and resolve customer account issues quickly and accurately
Maintain up-to-date knowledge of all company services to field customer inquiries
Communicate effectively in both English and Spanish when serving bilingual customers

Accounts Receivable & Billing

Complete daily billing cycles accurately and on schedule
Review billing records for accuracy and resolve discrepancies proactively
Process customer payments and post bills, receipts, and invoices
Manage accounts receivable database: add new accounts, update missed payments, and monitor balances
Verify validity of debit accounts and flag inconsistencies
Keep clients informed of outstanding balances and upcoming deadlines
Meets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue.

Collections

Oversee and manage the full collections process
Issue collections letters and coordinate follow-up with relevant staff
Contact customers with past-due balances (30-45 days) by phone or email
Update and correct records for unpaid or disputed payments

Month-End & Reporting

Assist with bank, deposit, and revenue reconciliations
Support general ledger account reconciliations and month-end journal entries
Prepare fuel tax reports and other periodic financial reports as needed
Monthly Franchise Fee reporting for municipal customer base per required deadlines
Perform additional duties as assigned by the Controller

Qualifications

Required

High school diploma or equivalent; associate degree in accounting or business preferred
1+ years of experience in billing, accounts receivable, or a related accounting role
Ability to learn proprietary and industry-specific software quickly and independently
Strong attention to detail and commitment to accuracy
Excellent communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

Bilingual in English and Spanish (written and verbal)
Experience with accounting software (QuickBooks, SAP, or similar)
Familiarity with accounts receivable, collections, and general ledger processes
Experience in environmental services, waste management, or a service-based industry

Core Competencies

Fast learner — comfortable picking up new systems and adapting to changing processes
Tech-savvy — able to quickly become proficient in proprietary billing platforms
Organized and efficient — manages workload effectively with minimal supervision
Customer-focused — maintains professionalism even in challenging situations
Collaborative — works well with accounting and operations teams

We are an Equal Opportunity and an E-Verify Employer!

We will be happy to provide you with a FREE quote!