Sales Lead

Montana Supply Co. is a mountain lifestyle boutique located in the heart of Big Sky, MT. We’re passionate about delivering high-quality products and curating an exceptional shopping experience for our customers. Grounded in creativity, collaboration, and community, we invite you to join our growing team and help elevate our brand in the retail space. Nestled in the heart of the Rocky Mountains, Big Sky offers a unique blend of outdoor adventure, stunning natural beauty, and a tight-knit community. Whether you’re an outdoor enthusiast looking to explore world-class skiing, hiking, or mountain biking, or someone who simply enjoys a peaceful, picturesque environment, Big Sky has something for everyone. Sales Lead Job Description Position Summary The Sales Lead is an hourly, regular full-time employee who acts as a supervisor to Sales Associates and a liaison to the Store Manager and Assistant Sales Manager. The Sales Lead ensures the business operates efficiently and provides direct supervision to sales associates. Primary Duties Customer Service, Staff Supervision, and General Operations. 1. Customer Service (75%) 75% of a Sales Lead’s time should be spent assisting customers and promoting sales, including but not limited to: Setting an example for Sales Associates by role-modeling excellent customer service Greeting customers in a professional and friendly manner upon entering the store Knowing and memorizing store policies, sales, promotions, and other events Answering customer questions regarding merchandise, policies, promotions, and local information; escalating issues when appropriate Improving customer engagement through active listening and product knowledge Staying up to date with new product releases, product locations, and inventory availability Executing trained up-selling techniques effectively Communicating with the Store Manager, fellow Shift Leads, and Associates about outstanding customer transactions or needs at shift changes or before breaks 2. Staff Supervision (10%) 10% of a Retail Sales Lead’s time should be spent monitoring Sales Associate performance and coordinating shift tasks. Duties include but are not limited to: Handling complex customer situations in compliance with Montana Supply policy and procedures Assigning and monitoring floor coverage/zoning for the day Coordinating breaks and lunches to avoid peak business hours Ensuring a minimum of two team members are on the floor after 10 a.m. during “in-season” operating hours (defined as Big Sky Resort’s open dates for skiing or mountain biking) Never leaving associates unsupervised on the floor without a Shift Lead or higher manager present (unless only two employees are scheduled) Addressing conflicts that may arise during a shift Documenting and communicating attendance issues (sick, late, no-show) to the Store Manager Training and coaching associates on sales skill development 3. General Operations (15%) 15% of a SalesLead’s time should be spent monitoring the day-to-day operations of the sales floor. Duties include: Opening and closing the store on time Upholding company policies Ensuring all store closers leave together at the end of the workday Changing mannequins twice per month Maintaining a neat, clean, and organized sales floor, cash wrap, and fitting room area Monitoring equipment and supplies; reporting issues to the Store Manager Replenishing inventory stock levels on the sales floor as needed Maintaining point-of-sale supplies to support uninterrupted transactions Skills and Competencies Skills Actions or tasks based on prior knowledge or qualifications: Previous experience supervising teams Exceptional customer service and problem-solving skills Cash handling, including opening and closing registers Basic computer skills (Microsoft Office Suite familiarity) Ability to read, write, and perform basic math Ability to stand and walk for extended periods Ability to lift up to 50 lbs. Traits or attributes expected within the role: Ability to build and maintain relationships with co-workers and customers Team-oriented and goal-driven mindset Openness to feedback and continuous improvement Consistent respect and professionalism toward all team members Self‑motivated attitude and desire to advance within Montana Supply Working Relationships The Sales Lead communicates effectively and efficiently with various departments and managers. Submit time-off requests and scheduling conflicts per Employee Manual guidelines Provide two-week notice for end of employment Request information on training, merchandising standards, and employment status changes Receive company policy updates and additional assigned tasks Report attendance issues and inventory discrepancies Act as a role model and coach for customer interactions and training Communicate shift assignments, sales promotions, and store updates Share relevant customer issues and feedback Escalate concerns to Assistant or Store Manager as needed Shuttle service from airport reimbursement Well‑being stipened program Paid Time Off 40% employee discount at Montana Supply Co. Sponsored team outings End‑of‑season bonus program Employee housing Standard Benefits (Medical, Dental, Vision, 401k) Only full‑time year round employees are eligible for the above standard benefits Additional Notes & Disclaimers This job description is not an all-inclusive list of duties, responsibilities, skills, or abilities. The employer may assign or reassign duties as necessary. Any updates to this job description will be provided in writing within ten business days of implementation. MT Supply EEO Statement MT Supply is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Employment decisions at MT Supply are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by applicable law. #J-18808-Ljbffr Montana-Supply