Seasonal Personal Shopping Associate

Job Description

Job Description

Join us for the Holiday Season!

The Seasonal Personal Shopping Associate keeps the personal shopping experience running without friction. Working alongside Personal Shoppers, this role owns the prep, recovery, and behind-the-scenes support that lets every VIP shopping experience feel seamless from the moment a client arrives to the moment they leave.

Part-time (20 - 29 hours a week)

Creating the Magic

As a Seasonal Personal Shopping Associate, you will:

• Prepare and reset VIP shopping rooms between appointments, so clients always walk into a space that's stocked, polished, and ready the moment they arrive.
• Own the start and end of every appointment, greeting each client with the warm, personal attention that sets the tone for their visit.
• Coordinate daily with security on the day's appointment schedule, so every client is expected, verified, and welcomed without delay.
• Partner with Personal Shoppers to keep product flowing in and out of the room, so the shopper never has to step away from the client mid-appointment.
• Stay close to the pace of every shop, helping the shopper keep things moving so the next client's appointment always starts on time.
• Ring up and pack purchases with the same care a client gave to choosing them, so the visit feels special right up until the very end.
• Work with Operations to ship and track each client's purchases, so a client's shopping experience doesn't end when they leave the room; it follows them home.
• Flex into ad hoc or larger group appointments, VIP tours, or events, covering or picking up wherever the moment calls for it, to protect the experience FAO clients count on.
• Capture clear, client-ready product photos to support virtual shopping requests, giving Personal Shoppers what they need to close sales remotely.
  

What Success looks like

You’re doing well in this role when:

• VIP shopping rooms are always ready before the next appointment begins.
• Every appointment starts and ends smoothly, with clients feeling the warmth and attention from the first hello to the final goodbye.
• Personal Shoppers trust you to keep product moving, so they never have to step away from a client.
• Purchases are packed, shipped, and tracked with the same care they were chosen with.
• Whether it's a quick photo for a virtual shop or an extra pair of hands at an event, you show up ready and make it look effortless.
• You're the steady, adaptable presence the team counts on, whatever the moment calls for.
  

This role aligns with Level 1 in our Career Framework and provides a strong foundation for progression into Personal Shopper roles (Level 2).

Requirements

• A love for helping people and creating a calm, welcoming experience for clients.
• Strong organizational skills, staying on top of multiple moving pieces without missing a beat.
• Comfort taking direction and executing tasks with accuracy and care.
• Clear, proactive communication skills.
• A genuine interest in the FAO Schwarz brand and the world of personal shopping.
• Flexibility to work across days, evenings, and weekends, with the ability to stand for extended periods and lift up to 25 pounds.

Benefits

• $19.00/hr + Store Incentive Bonus
• Employee discounts
• Telehealth
• Pre-Tax Commuter Benefits
• Retirement Plan (401k + Match)
• Time-and-a-half pay for Holidays worked
• Paid + Unpaid sick time

This job description should not be construed to contain every  function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.

FAO Schwarz is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity or expression, disability, military or veteran status, arrest or conviction record, predisposing genetic characteristics, status as a victim of domestic violence, or any other characteristic protected by applicable federal, state, or local laws.