Call Center Representative
$22.5 per hourSoni Resources
We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries, resolve complaints, process orders, and provide accurate information about products and services while maintaining a high level of customer satisfaction.
Key Responsibilities:- Answer incoming customer calls and respond to inquiries professionally.
- Make outbound calls when required for follow-ups or customer service.
- Resolve customer complaints and provide appropriate solutions.
- Process orders, payments, returns, and account updates.
- Maintain accurate records of customer interactions.
- Meet daily performance targets, including call quality and productivity.
- Escalate complex issues to the appropriate department.
- Follow company policies, procedures, and confidentiality standards.
- Provide excellent customer service to ensure customer satisfaction.
- High school diploma or equivalent (associate's or bachelor's degree is a plus).
- Previous call center or customer service experience preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening skills.
- Basic computer and data entry skills.
- Ability to work in a fast-paced environment.
- Flexible to work shifts, weekends, or holidays if required.
- Customer service orientation
- Communication and interpersonal skills
- Time Management
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications. #SONIBOS
Vacancy posted 2 days ago
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