Customer Service Team Lead - Bilingual

Pay $33 to $38 per hour with significant growth and earning potential. Location Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Position Overview Leading the way with legendary customer service at Uline! As a Bilingual Customer Service Team Lead, ensure representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly, customer‑focused experience our customers love. Position Responsibilities Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures, and performance metrics. Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success. Provide feedback to management on process improvements that increase efficiency and customer satisfaction. Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information, and provide training and coaching. Handle escalated customer issues and provide weekly support for customer interactions. Minimum Requirements High School diploma or equivalent required; Bachelor's degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership/supervisory role preferred. Effective communication skills. Bilingual (English/Spanish) – fluent in both verbal and written forms. Benefits Health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On‑site fitness center and beautifully maintained walking paths. Best‑in‑class, clean, modern facilities. About Uline Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site. EEO/AA Employer/Veteran/Disabled. (#IN-KNMANC) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks. Explore to learn more! #J-18808-Ljbffr