ServiceNow PM Workflows Consultant

Principal Engagement Manager Requisition ID: 162493 Customer Reference: 143142 Location: Remote, NJ Position Type: Contract

Job Summary

We are seeking an experienced Principal Engagement Manager to lead complex, large-scale, and high-risk engagements. In this role, you will drive strategic alignment, oversee governance, mentor engagement teams, and manage key client and partner relationships to ensure project success and long-term customer satisfaction.

• Engagement Leadership & Delivery: Lead the overall delivery team throughout the engagement lifecycle, working closely in collaboration with services partners and cross-functional teams.
• Governance & Oversight: Establish and oversee project governance, timeline, scope, risk management, resource allocation, financial tracking, and reporting to maintain accountability and execution quality.
• Strategic Client Alignment: Serve as the primary point of contact to foster collaboration, align deliverables with customer business goals, and secure stakeholder agreement on proposed solutions.
• Account Growth & Value Creation: Partner with the Sales Account Team to deeply understand customer challenges, track business outcomes, and drive strategic growth within the account.
• Mentorship & Team Coaching: Mentor and coach Senior Engagement Managers, Engagement Managers, Associate Engagement Managers, and customer/partner team members across complex engagements.
• Methodology Alignment: Apply expertise from the Now Create methodology and prescriptive guidance to maximize value delivery and drive sustainable customer outcomes.

• Experience: Proven track record in leading large-scale, high-risk, multi-workstream enterprise engagements.
• Methodology: In-depth knowledge and practical experience with the Now Create methodology.
• Stakeholder Management: Exceptional communication and relationship management skills with senior executives and external partners.
• Project Governance & Financials: Strong command over project financials, change management, scope control, and risk mitigation.

For applications and inquiries, contact:View email address on us.fitly.work