Complaint Specialist

Complaint Analyst Location: Lebanon, TN Department: Regulatory Compliance Type: Temporary (6 months, with possible extension based on business need) Schedule: Hybrid – 2–3 days/week onsite, 8 AM to 5 PM Position Purpose The Complaint Analyst is responsible for evaluating post‑market data from the field to determine whether a complaint should be formally recorded. This includes reviewing inputs from various systems and ensuring regulatory compliance in complaint handling. Key Duties & Responsibilities Review daily entries in the call log and assess whether they meet the definition of an alleged complaint. Open complaint records in the complaint management system based on call log reviews. Train Customer Experience team members on proper data entry procedures to support accurate complaint determinations. Collaborate with other complaint analysts and investigators for administrative support. Participate in daily management meetings and report key metrics as required by senior leadership. Analyze data from Qualtrics and other post‑market surveillance systems. Support quality remediation efforts and contribute to continuous improvement initiatives. Education & Certification Associate degree or higher required. Required Skills & Experience Strong computer proficiency, especially in Microsoft Excel and the full Microsoft Office suite. Fast and accurate typing skills. Excellent attention to detail. Strong command of written and spoken English. Preferred: Experience handling medical device complaints. Prior recall or complaint investigation experience. 2–5 years of data entry experience. Familiarity with regulatory environments and FDA reporting. Additional Skills & Qualifications Strong communication skills in English (Spanish a plus). Critical thinking and decision making skills. Comfortable using Microsoft Office and learning new systems. Detail‑oriented with strong organizational and multitasking abilities. Willingness to learn and grow in a structured, team‑oriented environment. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Lebanon, TN. Pay & Benefits The pay range for this position is $27.00 – $30.00 per hour. Requirements Medical, dental & vision coverage. Critical Illness, Accident, and Hospital plans. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long‑term disability coverage. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a hybrid position in Lebanon, TN. Application Deadline This position is anticipated to close on June 19, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Reasonable Accommodation Request If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. #J-18808-Ljbffr Aston Carter