Customer Service Specialist

Client Service Representative (CSR)

We are seeking a Client Service Representative to join our fast-paced veterinary team here at Walnut Grove Animal Clinic and Resort. We are an 8-doctor veterinary clinic with a wide range of services that is attached to a high-volume daycare, boarding and grooming facility. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!

Responsibilities include:

• Managing a high call volume with courtesy, professionalism, and efficiency
• Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone
• Scheduling appointments, processing payments, and accurately entering data into practice management software
• Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner
• Maintaining professionalism and composure while addressing high client and doctor expectations
• Performing heavy computer-based tasks with attention to detail and accuracy
• Multitasking effectively in a busy environment while prioritizing tasks
• Demonstrating excellent written, verbal, and interpersonal communication skills

Qualifications:

• Strong computer skills and ability to learn new software quickly
• Professional phone etiquette and communication skills
• Ability to read, write, and speak clearly and professionally
• Proven ability to remain calm under pressure and adapt to changing priorities
• Team-oriented with a strong work ethic

A typical work week usually consists of three or four 10-hour shifts Monday through Friday with a one-hour lunch and a rotation of Saturday shifts. The schedule is made one month in advance and typically can be adjusted as needed. Some experience preferred (at least 1-2 years in a similar position), but willing to train the right candidate.

Our hours are Monday-Thursday from 7:30am-9:00pm, Friday 7:30am-5:30pm, Saturday 8:00am-4:00pm. Day shift is 7:30am-5:30pm, PM shift is 12:00pm-9:00pm, and Saturday shifts are from 8:00am-4:00pm. (schedule would include a mixture of these shifts)

Please also stop by our clinic to fill out an application in person or apply directly on here with your resume attached!