Private Bank, Sr Client Relations Manager BB - Boston, MA

Description

The Private Bank Sr Client Relations Manager (Business Banking) works directly with a Relationship Manager to ensure seamless client experience and operational efficiency. This individual will be tasked with supporting client acquisition and overall relationship management, leveraging product knowledge across treasury management, personal and commercial lending, digital banking, and wealth management. The Client Relations Manager (Business Banking) will include a focus on commercial lending activities, providing clients with structuring and pricing guidance and underwriting teams with support and guidance from initial loan reviews through to documentation and execution. Primary responsibilities include Partnering with RMs on new client acquisition through sales calls and digital platform demonstrations. Acts as a liaison with internal treasury product, implementation, sales and service teams to ensure client treasury needs are met. Works with client teams to help facilitate a seamless banking transition, providing training and overseeing the client’s setup across all treasury products and services, ensuring timely and accurate execution. Acts as a consultant for prospective and existing clients to ensure all deposit and lending needs are met in a timely and accurate manner. Qualifications, Education, Certifications, and/or Other Professional Credentials 5-10+ years of experience supporting Relationship Managers and private bank clients Proven track record of managing the lending process from origination through closing, with specialized expertise in commercial and consumer lending and credit analysis for both closely held businesses and sophisticated, high-net-worth clients, required Bachelor’s Degree Experience with structuring and documenting complex loan structures, highly valued Excellent written and verbal communication skills, with proven ability to manage relationships and partner closely with clients and internal stakeholders. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F Location: Citizens Private Bank Office; Boylston Street, Boston, MA Pay Transparency The salary range for this position is $195,000.00 - $240,000.00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit .

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

06/14/2026