Service Shop Lead

Service Shop Lead

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in Americaoffering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

• Grow labor sales through quality and efficient service and assembly of customer and store equipment (equipment may include bicycles, exercise machines, snowboards, skis, hockey, baseball, golf, racquet sports, paintball markers, and other merchandise in a Scheels store)
• Ability to safely fill CO2 and compressed air tanks for paintball markers
• Lead and continually teach/train all service shop tasks to all associates in the service shop
• Ability to efficiently and effectively coordinate the delivery team:
• Coordinate and adhere to a weekly delivery schedule to allow punctuality, ample time for customer questions, pre-inspection of delivery location and equipment, and to ensure proper equipment function
• Coordinate delivery associates' schedules
• Ensure safe and proper loading and transport of merchandise to be delivered
• Efficiently assemble service and/or deliver customer and store merchandise. This may include exercise machines, trampolines, basketball hoops, safes, grills, furniture, game tables, bicycles, and all other Scheels merchandise
• Troubleshoot and respond to customer delivery and equipment issues
• Maintain accurate and detailed records for store, customer equipment, and delivery trucks
• Execute quick and efficient ordering of parts and supplies while staying within designated budgets
• Ensure a clean and professional appearance of the Scheels delivery trucks and delivery area in your store
• Manage training and training schedules for all delivery associates
• Maintain accurate and detailed records for store and customer equipment
• Execute proper ordering of parts and supplies while staying within designated budgets
• Ensure a clean and professional environment
• Exceptional problem-solving and analytical skills
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Ability to write reports and speak effectively before groups of customers and associates

Customer Service:

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"

Culture:

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality:

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability:

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code:

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency:

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a high school diploma or general education degree(GED), 1-3 months of related experience or training, or equivalent combination of education and experience. Must possess a clean, valid driver's license and be an approved driver through DOT & Scheels driving standards and be at least 21 years of age. The candidate should have strong leadership and management skills and strong mechanical ability.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Very heavy work Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits:

To see a full list of benefit offerings from Scheels visit scheels.com/careers

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.