Overnight Crew Member

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests. Starting pay is $15.25 per hour. Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk-related activities, including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign‑up and utilization of the Planet Fitness App. Take prospective members on tours. Facilitate needed updates to members’ accounts and collect balances. Respond to member questions and concerns in a timely and professional manner, and elevate to the Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. You will be required to clean the entire gym overnight. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude. Punctuality and reliability are a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the members’ expectations. Strong listener with the ability to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Must have typing skills. Work schedule includes Friday, Saturday, and Sunday nights, and a 4th shift during the week. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Occasional lifting of up to 50 lbs. Occasional exposure to toxic chemicals during shift. Vacuum and mop duties. Benefits Free uniforms. Employee discounts. Health insurance. Opportunity for advancement. Training & development. Flexible schedule. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr