VP, Operations Enablement

Vice President, Operations Enablement

Department: Operations Enablement

Location: Remote

FLSA Status: Exempt

People Leader: Yes

Travel: Up to 25%

Summary

Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

The Vice President, Operations Enablement is responsible for building and leading the operational capabilities, governance structures, workforce systems, learning infrastructure, and execution disciplines that enable scalable, efficient, and consistent execution across Accuity's operational organizations. This leader oversees Workforce Planning and Operational Deployment, Learning & Development, Continuous Improvement, Project Management, Change Management, and Implementation Support functions that collectively support operational performance, growth, and value creation.

Serving as a key partner to the Operations leadership team, the Vice President, Operations Enablement creates the systems, processes, governance structures, and organizational capabilities that improve workforce productivity, accelerate employee development, strengthen execution discipline, and support operational scalability. This role leads through both direct leadership and cross-functional influence, ensuring operational teams have the tools, resources, processes, and infrastructure necessary to execute strategic priorities effectively.

The Vice President plays a critical role in organizational readiness, change adoption, operational maturity, and product expansion by establishing repeatable frameworks that connect workforce planning, learning, process governance, project execution, and continuous improvement. The ideal candidate combines deep healthcare operations experience with a demonstrated track record of building enablement capabilities, driving organizational transformation, and translating operational strategy into measurable business outcomes.

Responsibilities

Workforce Planning and Operational Capacity Management

• Provide executive leadership for enterprise workforce planning and operational deployment capabilities supporting operational functions across the organization.
• Establish workforce planning strategies, forecasting methodologies, capacity models, and staffing optimization processes aligned to business demand.
• Develop scalable approaches to resource allocation, productivity management, staffing flexibility, and operational capacity planning.
• Partner with operational leaders to improve staffing effectiveness, reduce inefficiencies, and support service-level commitments.
• Oversee workforce planning tools, processes, reporting, operational planning disciplines, and deployment strategies.
• Ensure workforce planning capabilities support service level commitments, operational scalability, workforce continuity, and client delivery expectations.
• Establish Workforce Planning and Operational Deployment as a strategic operational partner to Client Success, creating clear ownership and coordination for service level performance, delivery risks, capacity constraints, and client escalations.
• Sponsor workforce technology strategy, workforce analytics maturity, and deployment optimization initiatives that improve operational efficiency and organizational scalability.
• Drive the development of forecasting methodologies, staffing models, deployment strategies, and workforce planning capabilities that support current operations and future growth.

Learning, Knowledge Management, and Capability Development

• Lead the organization's operational learning and development strategy, including onboarding, role-based training, ongoing development, leadership development, and capability-building initiatives.
• Establish learning programs that improve employee readiness, reduce time-to-productivity, and increase consistency in operational execution.
• Ensure training programs evolve in alignment with process changes, product enhancements, and operational priorities.
• Establish enterprise learning, knowledge management, and documentation governance practices that ensure operational knowledge, process changes, and training materials remain aligned, accessible, and scalable.
• Ensure effective linkage between process design, documentation, training, communication, and adoption across operational functions.
• Build organizational learning capabilities that accelerate employee readiness, support change adoption, and improve consistency in operational execution.
• Partner with operational leaders and subject matter experts to identify capability gaps and development opportunities.
• Promote organizational knowledge sharing, documentation management, and learning sustainability.

Process Governance and Change Management

• Establish and maintain operational governance frameworks that improve consistency, accountability, and organizational alignment.
• Drive development and maintenance of documented standard operating procedures, process documentation, and operational standards.
• Lead change management efforts supporting operational transformation, process improvements, product enhancements, technology implementations, and organizational initiatives.
• Create mechanisms that ensure upstream and downstream impacts of operational changes are effectively communicated, documented, trained, and managed.
• Improve clarity of ownership, accountability, decision rights, and operational responsibilities across functions.
• Promote disciplined change adoption practices that improve execution consistency and organizational effectiveness.

Continuous Improvement and Automation Enablement

• Lead enterprise operational improvement initiatives focused on productivity, quality, efficiency, scalability, and cost-to-deliver improvement.
• Identify opportunities to streamline workflows, eliminate waste, reduce manual effort, and improve operational performance.
• Partner with Product, Technology, Reporting & Analytics, and operational leaders to evaluate and prioritize automation opportunities.
• Support operational readiness for new technologies, tools, and workflow enhancements.
• Promote a culture of continuous improvement and operational excellence throughout the organization.
• Drive identification and implementation of process and technology improvements that support organizational growth and operational maturity.

Project Management Office and Execution Excellence

• Establish project management standards, governance, and execution disciplines supporting enterprise initiatives.
• Ensure strategic initiatives are effectively planned, documented, tracked, communicated, and delivered.
• Drive accountability for project milestones, timelines, dependencies, and outcomes.
• Partner with executive leadership to prioritize initiatives, allocate resources, and manage competing organizational demands.
• Improve organizational execution capabilities through consistent project management practices and transparency.
• Establish governance frameworks that improve prioritization discipline, decision transparency, initiative accountability, and organizational execution effectiveness.
• Ensure strategic initiatives have clear ownership, defined success measures, documented dependencies, and appropriate executive visibility.
• Create organizational mechanisms that improve prioritization and strengthen accountability for execution.
• Sponsor project management methodologies, governance standards, and execution frameworks that improve delivery consistency across the organization.

Product Expansion and Operational Readiness

• Serve as a key operational enablement leader supporting operationalization, implementation, and scaling of new products and service offerings.
• Ensure enablement functions support successful commercialization, launch, adoption, and scaling of new products, services, and operational capabilities.
• Establish repeatable operational readiness frameworks that support rapid deployment and adoption of new offerings.
• Partner with Product, Technology, Operations, and Clinical Operations leaders to align operational capabilities with future-state products and services.
• Ensure workforce, training, governance, and execution capabilities are prepared to support future growth initiatives.
• Translate organizational readiness requirements into scalable processes and sustainable operating models.

Organizational Capability and Change Enablement

• Build organizational capabilities that improve operational scalability, adaptability, and execution effectiveness.
• Establish frameworks that support successful adoption of operational, process, technology, and product changes.
• Promote enterprise consistency in workforce planning, learning, documentation, governance, and execution practices.
• Develop systems and processes that improve organizational readiness for growth, transformation, and product expansion.
• Serve as a key architect of operational maturity across the organization.
• Partner with executive leadership to identify organizational capability gaps and implement solutions that improve performance and scalability.
• Drive alignment between enablement functions and operational priorities to ensure sustainable adoption of strategic initiatives.

Leadership and Talent Development

• Lead, mentor, and develop a team of leaders and individual contributors across multiple enablement disciplines.
• Build strong, independent leaders capable of driving results within their respective areas of responsibility.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Develop organizational capabilities that support long-term scalability and succession planning.
• Promote employee engagement and professional growth within a remote work environment.
• Build leadership capability, change leadership skills, and operational maturity throughout the organization.

Cross-Functional Collaboration

• Serve as a strategic partner to Operations, Clinical Operations, Reporting & Analytics, Product, Technology, Client Success, Finance, and Executive Leadership.
• Facilitate alignment across operational functions to ensure consistent execution and adoption of strategic priorities.
• Create strong partnerships that improve communication, transparency, accountability, and organizational effectiveness.
• Drive collaboration between enablement functions and operational execution teams to support enterprise goals.

Other Duties as Assigned

• Perform other duties and responsibilities as assigned in support of business objectives.

Qualifications

Education and Credentials

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Health Information Management, Organizational Development, Operations Management, or a related field required.
• Master's degree in Business Administration, Healthcare Administration, Organizational Leadership, Nursing, or a related discipline preferred.
• Lean, Six Sigma, PMP, Change Management, or related certifications preferred.

Experience

• Minimum of 10 years of progressive healthcare leadership experience, including leadership of large clinical and/or operational teams.
• Experience leading healthcare operations through growth, transformation, scale, or large-scale change.
• Demonstrated success building scalable operational infrastructure, governance models, systems, processes, and organizational capabilities.
• Experience developing organizational enablement functions such as workforce planning, learning and development, project management, operational excellence, process improvement, or change management.
• Proven ability to translate operational strategy into executable plans, measurable outcomes, and improvements in productivity, quality, efficiency, workforce utilization, or cost-to-deliver.
• Experience leading complex cross-functional initiatives involving multiple stakeholders and business functions.
• Experience supporting technology adoption, automation initiatives, or operational transformation efforts preferred.

Core Competencies

• Operational Strategy and Execution
• Organizational Capability Development
• Workforce Planning and Operational Deployment
• Organizational Design and Scalability
• Learning, Knowledge Management, and Capability Building
• Process Governance and Standardization
• Change Management and Organizational Effectiveness
• Continuous Improvement and Operational Excellence
• Project, Program, and Governance Leadership
• Cross-Functional Collaboration and Influence
• Strategic Thinking and Systems Perspective
• Executive Communication and Stakeholder Management
• Leadership Development and Coaching
• Accountability and Execution Discipline
• Organizational Readiness and Change Adoption
• Problem Solving and Decision Making
• Organizational Agility and Adaptability
• Remote Leadership Effectiveness
• Business Acumen and Operational Judgment

Additional Requirements

1) Physical Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment.

2) Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.