Casino Host

VIP Guest Relations Manager

Essential Job Functions:

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests' problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Performs miscellaneous duties as assigned.

Job Qualifications:

• Experience Required: 1 – 2 years related experience.
• Education Required: High school diploma or GED.
• Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills, including ACSC programs; detail oriented and organized; outgoing and personable.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.

Other Specialized Requirements: Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.