Onboarding Care Specialist

Onboarding Care Specialist

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

About the role:

We are seeking an Onboarding Care Specialist to manage and coordinate the end-to-end onboarding process for Direct Line new hires. This role serves as the operational backbone of onboarding, ensuring accuracy, compliance, and an exceptional candidate experience from offer acceptance through start date. The ideal candidate is highly organized, detail-oriented, and committed to delivering a seamless and supportive onboarding journey.

What you will do:

• Coordinate and track completion of all pre-employment and onboarding documentation.
• Ensure onboarding rosters are accurate, complete, and maintained in real time.
• Serve as the primary point of contact for new hires during preboarding and their initial onboarding period.
• Coordinate start dates, preboarding checks, and readiness activities to ensure successful day-one starts.
• Communicate proactively with candidates and internal stakeholders, including sending welcome communications and confirming onboarding details.
• Provide timely, professional, and friendly communication throughout the onboarding process.
• Maintain accurate and up-to-date candidate information in the applicant tracking and onboarding systems.
• Confirm and manage new hire records within the Hiring Manager (HM) portal.
• Follow up with candidates to ensure timely completion of onboarding requirements.
• Ensure onboarding processes remain compliant with all operational, legal, and organizational requirements.
• Identify opportunities to streamline onboarding workflows and support continuous process improvement.
• Act as a brand ambassador, promoting company culture, values, and professionalism throughout the candidate experience.
• Continuously review candidate feedback and onboarding outcomes to enhance the overall onboarding experience.

What will you need:

• Strong organizational and time-management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple onboarding cases simultaneously in a fast-paced environment.
• Experience working with applicant tracking systems and onboarding platforms preferred.
• Investigative mindset with a strong focus on candidate care and experience.
• Ability to collaborate effectively with recruiters, hiring managers, and cross-functional teams.
• Ability to work independently and problem-solve various possible situations.
• Intermediate experience with MS Office programs Word, Excel, Powerpoint, etc.
• Experience with Avature or other ATS platforms is preferred.

Why CBRE: When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Our Values in Hiring : At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Relocation assistance and sign-on bonuses may be available on selected positions only, for qualified candidates based on role requirements and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).