Business Systems Analyst

Position Title Business Systems Analyst Working Title Customer Relationship Specialist Position Number 000097 Full-Time or Part-Time Full Time Time Limited Position Yes Number of Vacancies 1 Department Admissions Job Category Professional Primary Purpose of the Position The Business Systems Analyst is responsible for the administration, support, and continuous improvement of the Customer Relationship Management (CRM) system within the Admissions Office. This role involves managing data, developing workflows, creating reports, and training staff to ensure the CRM is effectively utilized to enhance student recruitment and admissions processes. The Business Systems Analyst works closely with the admissions team, IT department, and other campus offices to ensure seamless communication and data integrity. Minimum Education and Experience Requirements Graduation from a four-year college or university with a degree in Business, Information Technology, or Marketing and one‑year relevant work experience. Knowledge, Skills, and Abilities Strong analytical skills with the ability to interpret data and provide actionable insights. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously and meet deadlines. Detail‑oriented with strong organizational skills. Ability to present metrics to large and small groups of internal stakeholders and to interact individually with faculty and staff. Attention to detail, strong organizational skills, ability to meet tight deadlines, and multitask are essential for success in this position. Preferred Qualifications Two to three (2‑3) years of CRM experience in a higher education admissions setting. Experience in data management, analytics and reporting. Technical proficiency, including knowledge of SQL, Excel, and other data management tools. EEO Statement Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. Veteran’s Statement Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for its openings. #J-18808-Ljbffr