IT Manager

Section I: Brief Summary of the Job Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT‑related matters such as infrastructure, software, platforms, or end‑user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City’s technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City’s Managed Service Provider (MSP) for infrastructure and hardware support. This position is a working manager role leading our daily operations with hands‑on involvement and assuming full ownership of all IT functions to include vendor management and coordination. Section II: Essential Duties of the Job Serve as working manager role leading daily operations with hands‑on involvement and assuming full ownership of all IT functions to include vendor management and coordination Serve as the first point of contact for all IT‑related issues and either resolve directly or elevate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitor system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud‑related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardised department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application‑dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City’s Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost‑benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT‑related expenditures Own and maintain the City’s IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber‑security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience 3–5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non‑technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast‑paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualise and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organisational, project management and problem‑solving skills. Decision‑Making This employee is the central point of contact who makes decisions about resolving IT‑related issues, and addressing IT‑related software, hardware or technological needs. Supervision This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability This employee is responsible for advising on the care and safe use of IT‑related equipment and resources. This position tracks resources to provide updates on IT‑related items during the annual insurance coverage and budget review. Personal Relations Daily contact with co‑worker and the City Administrator and contact as necessary with the City Attorney and the organization’s governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend off‑site meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. #J-18808-Ljbffr