Field Service Supervisor- Joliet, IL

Job Description

Job Description

Company Description

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions. 

As a Senior Industrial Maintenance Supervisor with Intelligrated, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit. Your responsibilities will include leading a team of customer service technicians, ensuring exceptional service delivery, and coordinating onsite conveyor maintenance activities. As well as working with the technicians when needed.  You will report directly to the Regional Maintenance Manager, and you will work onsite full time at the customer location.

You will report to a client site in Joliet, IL.

In this role, you will impact on the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.

KEY RESPONSIBILITIES

• Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
• Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
• Develop and maintain strong relationships with customers, understand their specific needs and provide tailored solutions to meet those needs.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures

YOU MUST HAVE

• High School diploma or GED is required
• 5+ yrs Mechanical troubleshooting and repair experience required
• 5+ yrs Electrical troubleshooting and repair experience required
• MS Office skills (Word, Excel, PowerPoint and Outlook)
• Shift work may be required.
• Proven leadership and management skills, with experience in leading a team
• Experience working with conveyor maintenance or related industrial equipment
  
  

WE VALUE

• Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
• Controls Troubleshooting experience a plus
• 2+ yrs Leadership experience
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Continuous learning and adaptability to changing customer needs and industry trends

All your information will be kept confidential according to EEO guidelines.