IT Infrastructure Manager (Fairbanks)

Infrastructure Manager

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

**This position can be filled in either Fairbanks, AK or Anchorage, AK**

Job Summary

The Infrastructure Manager is accountable for the performance, reliability, security, and lifecycle management of Doyon's enterprise infrastructure environment across the organization and its subsidiaries. This role leads and operates network, server, cloud, and communications platforms as an integrated service supporting critical business operations. This is a working manager position that combines technical leadership with hands-on execution. The Infrastructure Manager sets standards, leads infrastructure staff, and directly contributes to the design, implementation, and support of infrastructure systems as needed. The role is responsible for ensuring infrastructure services are stable, secure, and scalable, while maintaining the technical depth to engage directly in complex issues, critical incidents, and key initiatives.

Responsibilities

Essential Functions:

Infrastructure Ownership and Delivery

• Own end-to-end delivery of infrastructure services across network, systems, cloud, and communications platforms, ensuring capabilities that meet organizational expectations for availability, performance, and security.
• Serve as the primary escalation point for complex infrastructure issues; actively engage in troubleshooting, resolution, and post-incident process improvements across all infrastructure domains.
• Operate as a working manager by balancing team leadership with hands-on technical contribution, including direct involvement in complex implementations and critical incidents.
• Provide direct technical leadership and guidance to infrastructure staff, ensuring consistent execution, accountability, and professional development across the team.
• Establish, enforce, and continuously improve operational standards for monitoring, patch management, backup and recovery, configuration management, change control, and documentation. Ensuring infrastructure staff understand, adopt, and are held accountable to those standards.
• Review and validate technical designs, configurations, and implementations to ensure alignment with established standards and best practices.
• Drive alignment and integration between network, systems, and security functions to support a unified, consistently managed enterprise infrastructure model.
• Lead infrastructure lifecycle planning, including system upgrades, technology refreshes, decommissioning, and proactive identification and remediation of technical debt.
• Ensure infrastructure supports disaster recovery, backup, and business continuity requirements.
• Maintain visibility into infrastructure health, performance, and risk through effective monitoring and reporting.
• Partner with IT leadership and business stakeholders to align infrastructure capabilities with operational and strategic needs.
• Own relationships with infrastructure vendors, service providers, and technology partners, including solution evaluation, contract oversight, and serving as the escalation point above day-to-day specialist coordination.
• Contribute to infrastructure budget planning and management of operational costs.

Success in this role is demonstrated through consistent, reliable operation of infrastructure services with minimal disruption to business operations. Systems are stable, secure, and well-managed, with clear standards that are followed across the environment. Issues are identified early, resolved quickly, and used to strengthen operational processes and resilience. The Infrastructure Manager builds and leads a capable, accountable team while maintaining the technical depth to engage directly in complex work when required. Infrastructure services are predictable, scalable, and aligned across Doyon and its subsidiaries, enabling operations with confidence and reducing organizational risk.

Doyon Limited Core Competencies:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values - Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.
• Customer, Client & Shareholder Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Safety and Security – Promotes a safe work environment for co-workers and customers.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.

Job Specific Competencies:

• Adaptability- Adapts to changing conditions and work assignments, set priorities and manages multiple assignments, and tasks.
• Analytical Skills - Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information.
• Attention to Detail - Ensures one's own and others' work and information are complete and accurate.
• Communication Skills - Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Planning and Organizing - Systematically develop plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Problem Solving - Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.
• Process Improvement – Manages, leads and enables the process of change and transition while helping others to deal with the process.
• Project Management - Plans, organizes, and manages resources to bring about the successful completion of specific projects.
• Technical Judgment - Applies hands-on infrastructure expertise to evaluate solutions, validate designs, and make sound technical decisions aligned with organizational standards and risk tolerance.
• Security Awareness - Maintains awareness of security risks, vulnerabilities, and best practices relevant to infrastructure environments, ensuring systems and processes support a strong organizational security posture.

Qualifications

Required Qualifications:

• Minimum seven (7) years of hands-on experience operating and supporting enterprise infrastructure environments, including server platforms, virtualization (VMware or Hyper-V), enterprise networking (LAN/WAN, SD-WAN, firewall), and cloud services (Azure or AWS), with at least two (2) years in a lead or supervisory capacity.
• Demonstrated working knowledge of Microsoft 365 and Entra ID administration, including Exchange Online, SharePoint, and identity and access management, sufficient to provide technical oversight and serve as a credible escalation point for systems staff.
• Demonstrated accountability for infrastructure performance in a production environment, including system availability, reliability, incident response, and enforcement of operational standards across monitoring, patch management, backup and recovery, configuration management, and change control.
• Demonstrated experience designing or supporting backup, disaster recovery, and business continuity capabilities in a production environment.
• Proven ability to function as a working manager, leading technical staff with accountability for team performance and service delivery while maintaining direct technical involvement in system design, implementation, and complex troubleshooting.
• Proven ability to diagnose and resolve complex technical issues spanning network, systems, and cloud environments, including serving as an escalation point for critical incidents across all infrastructure domains.
• Lead infrastructure projects and initiatives, delegating execution to infrastructure staff while maintaining accountability for scope, quality, and delivery outcomes.
• Experience supporting infrastructure across multiple locations, business units, or subsidiaries, with an understanding of the challenges of distributed and remote operations.
• Ability to communicate effectively with both technical and non-technical audiences, including translating infrastructure concepts and risks for IT leadership and business stakeholders.

Preferred Qualifications:

• Experience supporting or integrating cybersecurity controls within infrastructure environments, including identity, endpoint, network security, and monitoring capabilities.
• Experience standardizing and governing infrastructure practices at scale across multiple business units or subsidiaries, including documentation, service consistency, and operational maturity improvements.
• Familiarity with automation or scripting to improve infrastructure efficiency and consistency (e.g.,