Student Accounts Manager

Student Accounts Manager

Coe College is seeking qualified candidates for the position of Student Accounts Manager. This role oversees all aspects of student accounts receivable, student accounts management, and the collection of Coe loan funds. Responsibilities also include managing online payment systems and providing general accounting support to the Controller and Business Office team.

Essential Job Responsibilities:

• Manage student accounts receivable, including billing, payments, adjustments, refunds, past-due balances, and other account activity.
• Serve as a primary point of contact for students and families, providing responsive and professional service in person, by phone, and electronically regarding billing, payments, loans, and account questions.
• Research and resolve student account concerns in collaboration with Financial Aid and other campus offices.
• Generate and review student billing statements, accounts receivable aging reports, and other reports; reconcile student accounts to the general ledger and provide updates to Finance leadership.
• Review, post, and reconcile financial aid, private loans, outside scholarships, and other funds applied to student accounts.
• Manage collection activity for past-due accounts, including student communications and coordination with external collection agencies and loan servicers.
• Administer and reconcile Coe and applicable federal student loan programs, including required reporting, documentation, and compliance activities.
• Oversee online payment systems for student accounts and designated College programs.
• Serve as a School Certifying Official for Veterans Affairs (VA) education benefits and administer the student tuition insurance process.
• Prepare required student account and loan-related journal entries, reconciliations, reports, and annual IRS Form 1098-T filings.
• Maintain accurate records in accordance with FERPA, College policies, record-retention requirements, and applicable regulations.
• Develop, document, and maintain Student Accounts procedures; identify and implement process, system, and customer-service improvements.
• Assist the Controller with the annual external audit, FISAP reporting, policy review, and other financial reporting requirements.
• Assist with the supervision and training of student employees and perform other duties and special projects as assigned.

Qualifications:

• Bachelor's degree in accounting, business, finance or related field required.
• A minimum of three years of recent related work experience.
• Personal computer experience in word processing, spreadsheets and database programs – advanced level preferred.
• Demonstrated ability and willingness to provide direct customer service including sensitive or challenging financial matters.
• Applicants must be authorized to work for ANY employer in the United States as we are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Successful completion of a background check in accordance with Coe College policy.

Knowledge, Skills and Competencies:

• Knowledge of relevant federal and state policies, procedures and regulations regarding financial aid and student loan programs.
• Working knowledge of general accounting, collection methods and common office policies, practices and standard equipment.
• Interact ethically, professionally and confidentially with diverse groups, faculty, staff and students to develop a deep sense of trust.
• Exercise professional judgment, insight, problem solving techniques, and independent initiative when applying sound accounting and cash handling policies, procedures and principles.
• Demonstrate commitment to excellent customer service including the ability to effectively communicate, both orally and in writing.
• Prepare and maintain records, reports and other documents with an attention to detail and accuracy using a personal computer and data entry skills.
• Knowledge of the operations, functions, and scope of authority of a college setting or similar environment as related to the handling and disposition of complaints, requests for information, and delegated administrative details.
• Capacity to organize, manage and prioritize multiple responsibilities, deadlines, tasks and projects while dealing with interruptions and an uneven workload.
• Ability to maintain positive relationships in a collaborative and diverse team atmosphere.

Coe Competencies:

• Dedication to the educational mission of a private, residential liberal arts college.
• Ability to maintain positive relationships in a collaborative and diverse team atmosphere.
• Commitment to excellent customer and/or student service.
• Demonstrate ethical and responsible decision making.
• Consistent attendance and accountability necessary to meet position objectives.
• Every Coe employee shares one mission: to recruit, retain and prepare students for a lifetime of personal and professional success.

Working Conditions and Physical Requirements:

• Typical office setting.
• Work additional hours, as needed.

Coe College is an equal opportunity employer.