Front of House Manager- NYC

Original X Productions (OGX) are the operators of worldwide location based entertainment
experiences including The FRIENDS Experience, and Hershey Super Sweet Adventure. OGX is looking for a Front of House Manager to guide our Retail, and Food & Beverage operations teams to deliver world class commercial products at the Friend Experience in New York.

Job Summary:
This position will be responsible for delivering exceptional guest experience and running an
efficient day-to-day operation. They will lead a team of front line supervisors and team members
and must display strong and compassionate leadership. The ideal candidate thrives in a fast-
paced environment, has experience working with a variety of personalities, has attention to
detail to provide accurate information for financial and operational reports, experience in a sales
environment, values creating a positive and fun work environment, and has strong
communication and training skills.

The Front of House Manager is responsible for driving revenue growth across Retail and Cafe operations while delivering an exceptional guest experience. This role leads a team of supervisors and frontline team members, fostering a culture of accountability, engagement, and service excellence. As a hands-on leader, the Front of House Manager maintains a strong presence on the floor, leading by example and actively supporting daily operations. They are responsible for coaching and developing team members, ensuring operational standards are consistently met, and creating meaningful guest interactions that drive both satisfaction and sales performance.

The annual salary for this position is $62,400-$67,000.

Responsibilities:

• Guest Experience:
  • Implement, train, and promote guest experience policies, procedures, and
  • standards within the venue to ensure a hospitality mindset by all staff.
  • Ensure property is well maintained, in working order and peak condition at all
  • times by working with onsite Tech Services and offsite Property Management
  • team where necessary
  • Schedule team members in the Cafe and Retail shop
  • Participate in MOD (Manager on Duty) rotation
• People and Culture:
• Recruit, interview, and hire commercial staff team members for Retail,
• and Food & Beverage departments
• Assist in the training and creation of reference materials for all commercial staff
• Enforces all rules and regulations; upholds proper levels of accountability and
• supports discipline in partnership with people and culture when standards are not
• met within the commercial team
• Food & Beverage Operations:
  • Oversee procurement to maintain optimal stock levels while controlling costs and
  • waste efficiently.
  • Manage inventory levels and oversee all inventory stock counts and audits
  • Enforce strict adherence to food safety regulations, conducting regular
  • inspections and audits.
  • Develop strategies to maximize revenue, analyzing sales data to identify growth
  • opportunities
  • Manage Cost of Goods to ensure the cafe is hitting its budgeted
  • Where necessary, ensure compliance with local health regulations, implementing
  • responsible service policies and staff training.
  • Collaborate with Creative to create a seasonal drink menu.
• Retail Operations:
  • In conjunction with the Retail Buyer, ensure Retail stock items are
  • ordered from suppliers
  • Manage Retail inventory levels to proper levels, conducting full stock inventory
  • on a monthly basis.
  • Maintain a clean and organized space in front and back of house.
  • Develop and implement sales strategies and incentives for team members to
  • achieve targets and grow the Retail shop’s business
  • Monitor third party image operators and vendors to ensure they provide services
  • consistent with company standards
  • Implement store layout updates as directed by the Retail Buyer.
  • Assists with special company projects as may be needed
  • Any and all duties as assigned

Requirements:

• 3+ years of leadership experience in the operation of a successful revenue-generating
• restaurant, cMafe, or retail shop.
• Bachelor’s degree or equivalent experience
• Must possess, or be able to obtain, a valid NYS food handlers certificate
• Must possess, or be able to obtain, a valid FDNY S-95 certificate
• Maintains composure under pressure and enjoys working in a fast-paced and fluid
• environment
• Exceptional communication skills, both written and verbal
• Organized and detail oriented
• Ability to multitask effectively
• Ability to work weekends and holidays

Benefits:

• Health benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter benefits
• Paid vacation and sick leave

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We
are an equal opportunity employer and encourage people with disabilities and from other
diverse backgrounds to apply.