Service BDC

Service BDC Representative (Business Development Center)

Vallejo Hyundai is seeking an energetic, customer-focused Service BDC Representative to support our growing service department. This role is critical to driving appointment volume, customer retention, and exceptional customer satisfaction through proactive communication and follow-up.

The ideal candidate is organized, driven, professional on the phone, and passionate about creating an outstanding customer experience.

Key Responsibilities

• Handle inbound and outbound service calls, texts, emails, and online inquiries
• Schedule and confirm service appointments efficiently
• Conduct outbound follow-up for declined services, overdue maintenance, missed appointments, and service reminders
• Support service retention and CSI initiatives through consistent customer follow-up
• Manage appointment-setting opportunities from service campaigns, recalls, and equity/mining opportunities
• Re-engage inactive customers and help drive lost customer recovery efforts
• Respond promptly to online service leads and digital appointment requests
• Assist with managing manufacturer and dealership service campaigns
• Maintain accurate customer records and activity notes in CRM
• Coordinate effectively with service advisors and management to ensure smooth appointment flow
• Help support service lane traffic growth and revenue opportunities
• Contribute to meeting department KPIs including appointment show rate, outbound activity, retention, and CSI performance

Qualifications

• Previous BDC, call center, customer service, or automotive experience preferred
• Strong phone, communication, and follow-up skills
• Positive attitude with a customer-first mindset
• Organized and detail-oriented with strong multitasking ability
• Comfortable working in CRM systems and handling high-volume communication
• Ability to work in a fast-paced, performance-driven environment
• Bilingual (Spanish) is a plus

Performance Expectations

Success in this role will be measured by:

• Appointments set and shown
• Outbound activity and follow-up consistency
• Customer retention performance
• CSI contribution
• Response time and lead handling quality
• Contribution to service department growth

What We Offer

• Competitive compensation (hourly + performance incentives)
• Advancement opportunities
• Supportive, high-accountability team culture
• Paid training
• Medical, dental, vision benefits
• Paid time off
• Employee discounts

Why Join Us

This is more than a call center role this position plays a direct role in driving customer loyalty, service growth, and dealership success. If you thrive on helping customers, creating opportunities, and being part of a winning team, we'd like to meet you.

Apply today and help drive the service experience forward.