Service BDC

Service BDC Representative (Business Development Center) Vallejo Hyundai is seeking an energetic, customer-focused Service BDC Representative to support our growing service department. This role is critical to driving appointment volume, customer retention, and exceptional customer satisfaction through proactive communication and follow-up. The ideal candidate is organized, driven, professional on the phone, and passionate about creating an outstanding customer experience. Key Responsibilities Handle inbound and outbound service calls, texts, emails, and online inquiries Schedule and confirm service appointments efficiently Conduct outbound follow-up for declined services, overdue maintenance, missed appointments, and service reminders Support service retention and CSI initiatives through consistent customer follow-up Manage appointment-setting opportunities from service campaigns, recalls, and equity/mining opportunities Re-engage inactive customers and help drive lost customer recovery efforts Respond promptly to online service leads and digital appointment requests Assist with managing manufacturer and dealership service campaigns Maintain accurate customer records and activity notes in CRM Coordinate effectively with service advisors and management to ensure smooth appointment flow Help support service lane traffic growth and revenue opportunities Contribute to meeting department KPIs including appointment show rate, outbound activity, retention, and CSI performance Qualifications Previous BDC, call center, customer service, or automotive experience preferred Strong phone, communication, and follow-up skills Positive attitude with a customer-first mindset Organized and detail-oriented with strong multitasking ability Comfortable working in CRM systems and handling high-volume communication Ability to work in a fast-paced, performance-driven environment Bilingual (Spanish) is a plus Performance Expectations Success in this role will be measured by: Appointments set and shown Outbound activity and follow-up consistency Customer retention performance CSI contribution Response time and lead handling quality Contribution to service department growth What We Offer Competitive compensation (hourly + performance incentives) Advancement opportunities Supportive, high-accountability team culture Paid training Medical, dental, vision benefits Paid time off Employee discounts Why Join Us This is more than a call center role this position plays a direct role in driving customer loyalty, service growth, and dealership success. If you thrive on helping customers, creating opportunities, and being part of a winning team, we'd like to meet you. Apply today and help drive the service experience forward.