Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage. We work together to foster an inclusive workplace culture where employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Teller within PNC's Retail Branch organization, you will be based in Louisville, KY at the Fern Creek Branch and work in a collaborative, in‑office environment. Job Description Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions, educates customers on alternatives available for their financial interactions, and identifies banking opportunities during the interaction, referring as appropriate. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Applies product and procedural knowledge to solve customer problems while adhering to all policies and procedures. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Key attributes of performance include Customer Focus, Knowledgeable service, Managing Risk, and Adhering to PNC’s Enterprise Risk Management Framework. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Accuracy and Attention to Detail Addressing Customer Needs Banking Products Digital Awareness Effective Communications Fraud Detection and Prevention Managing Multiple Priorities Matrix Management Problem Solving Understanding Customer Needs Work Experience Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant prior experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education No degree required. Certifications & Licenses No required certifications or licenses. Benefits PNC offers a comprehensive benefits package for eligible full‑time employees, including medical/prescription drug coverage (with a Health Savings Account), dental and vision options, life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, doula reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days based on career level and service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io and include “accommodation request” in the subject line along with your name, the job ID, and preferred contact method. You may also call View phone number on click.appcast.io and say “Workday.” All information provided will be kept confidential and used only for providing required accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr